Reference Guide

Index
Search
Glossary
Contents
Help

Troubleshooting / Customer Support

Contacting Customer Support

If your EPSON product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.

Customer support will be able to help you much more quickly if you give them the following information:

EPSON provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table:

Service

Access

World Wide Web

From the Internet, you can reach EPSON Support at http://support.epson.com. At this site, you can download drivers and other files, look at product documentation, access troubleshooting information, and receive technical advice through e-mail.

Automated Telephone Services

A variety of automated help services are available 24 hours a day, seven days a week. To use these services, you must have a touch tone telephone and call (800) 922-8911. Your EPSON SoundAdviceSM Express Code is 70495. Use this code to quickly select the EPSON Stylus CX6400 in SoundAdvice.

To speak to a technical support representative, dial: (562) 276-4382 (U.S.), or (905) 709-3839 (Canada), 6 am to 6 pm, Pacific Time, Monday through Friday. Toll or long distance charges may apply.

Before you call, please have the following information ready:

Note:
For help using any other software on your system, see the documentation for that software for technical support information.

You can purchase ink cartridges, paper, manuals, and accessories from the EPSON Store at (800) 873-7766 or visit http://www.epsonstore.com (U.S. sales only). In Canada, please call (800) 463-7766 for dealer referral.


[Top]


[Top]

Version 1.00E, Copyright © 2001, SEIKO EPSON CORPORATION