Reference Guide

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Troubleshooting

Correcting USB Problems

USB connections
Windows operating system
Printer software installation
Scanner software installation

If you are having difficulty using the CX6600 with a USB connection, see if your problem is listed below, then try the recommended actions.

USB connections

USB cables or connections can sometimes be the source of the problem. Try one or both of these solutions:

Use a USB cable that meets the specifications for the USB interface of the CX6600. See USB Interface for details.

For best results, you should connect the CX6600 directly to the computer's USB port. If you must use multiple USB hubs, we recommend that you connect the CX6600 to the first-tier hub.

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Windows operating system

Your computer must have a pre-installed version of Windows 98SE, Me, 2000, or XP. You may not be able to install or run the USB printer driver on a computer that does not meet these specifications, or that is not equipped with a built-in USB port.

For details about your computer, contact your dealer.

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Printer software installation

Incorrect or incomplete software installation can lead to USB problems. Take note of the following, and perform the recommended actions to ensure proper installation.

Checking printer software installation for Windows XP and 2000

When using Windows XP or 2000, you must follow the steps on the Start Here sheet packed with the CX6600 to install the printer software. Otherwise, Microsoft's Universal driver may be installed instead. To check if the Universal driver has been installed follow the steps below.

Open the Printers folder and right-click the icon for the CX6600.

Click Printing Preference on the shortcut menu that appears, then right-click anyware in the driver.

If About is displayed in the shortcut menu that appears, click it. If a message box with the words "Unidrv Printer Driver" appears, you must reinstall the printer software as described on the Start Here sheet. If About is not displayed, the printer software has been installed correctly.

Note:

If the Digital Signature Not Found (Windows 2000) or Software Installation dialog box (Windows XP) appears during the installation process, click Yes (Windows 2000) or Continue Anyway (Windows XP). If you click No (Windows 2000) or STOP Installation (Windows XP), you will have to install the printer software again.

Checking printer software installation for Windows 98 and Me

If you canceled the plug-and-play driver installation in Windows 98 or Me before the procedure was complete, the USB printer device driver or the printer software may be incorrectly installed. Follow the directions below to ensure that the driver and printer software are installed correctly.

Note:

The screens shown in this section are for Windows 98. Windows Me screens may differ slightly.

Click Start, point to Settings, and click Printers. Make sure that the icon for the CX6600 appears in the Printers window.

Select the icon for the CX6600, then click Properties on the File menu.

Click the Details tab.

If EPUSBX: (Epson Stylus CX6600) is displayed in the Print to the following port list box, then the USB printer device driver and printer software is installed correctly. If the correct port is not displayed, proceed to the next step.

Right-click the My Computer icon on your desktop, then click Properties.

Click the Device Manager tab.

If your drivers are correctly installed, Epson USB Printer Devices should appear on the Device Manager menu.

If Epson USB Printer Devices does not appear on the Device Manager menu, click the plus (+) sign beside Other devices to view the installed devices.

If USB 2.0 MFP or Epson Stylus CX6600 appears under Other devices, the printer software is not installed correctly. Proceed to step5.

If neither USB 2.0 MFP nor Epson Stylus CX6600 appears under Other devices, click Refresh or unplug the USB cable from the CX6600, then plug it into the CX6600 again. Once you have confirmed that these items appear, proceed to step 5.

Under Other devices, select USB 2.0 MFP or Epson Stylus CX6600 and click Remove. Then, click OK.

When the following dialog box appears, click OK, then click OK to close the System Properties dialog box.

Uninstall the printer software as explained in Uninstalling the Printer Software. Then turn off the CX6600, restart your computer, and reinstall the printer software as explained in the Start Here sheet packed with the CX6600.

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Scanner software installation

If you canceled the scanner software installation before the procedure was completed, or you connected the CX6600 before installing the software, EPSON Scan may be incorrectly installed.

Follow these steps to install the software correctly.

Disconnect the USB cable from your computer.

Reinstall the software as described in the Start Here sheet.

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