Reference Guide
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Troubleshooting / Printing and Copying Problems
Print Quality Problems
Horizontal banding
Vertical misalignment or banding
Incorrect or missing colors
Blurry or smeared printout
Print quality does not improve after head cleaning
If you are having print quality problems, first perform a . Then, compare your test printing with the illustrations below. Click the caption under the illustration that best resembles your printout.
Horizontal banding
Try one or more of these solutions:
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Make sure that the printable side of the paper is face up in the sheet feeder.
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Clear all customized settings, then select the Text & Image setting under Quality Option on your printer software's Main menu (Windows) or select the Automatic setting under Mode in the Print dialog box (Macintosh).
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Make sure that the Media Type selected in the printer software is appropriate for the type of media loaded in the CX6600.
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Vertical misalignment or banding
Try one or more of these solutions:
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Make sure that the printable side of the paper is face up in the sheet feeder.
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Clear the High Speed checkbox in the Advanced dialog box.
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Make sure that the Media Type setting selected in the printer software is appropriate for the type of media loaded in the CX6600.
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Incorrect or missing colors
Try one or more of these solutions:
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Change the Color setting in the printer software to Color.
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Adjust the color settings in your application or in the printer software's Advanced dialog box.
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Do not use ink cartridges beyond the expiration data printed on the cartridge package. Also, if the CX6600 has not been used for a long time, replace the ink cartridges. See Replacing an Ink Cartridge.
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Blurry or smeared printout
Try one or more of these solutions:
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Make sure that you are using the appropriate printer driver for the CX6600.
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Make sure that the CX6600s on a flat, stable surface that extends beyond the CX6600 base in all directions. The CX6600 will not operate properly if it is tilted.
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Make sure that your paper is not damaged, dirty, or too old. Also, make sure that the printable side of the paper is face up in the sheet feeder.
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Make sure that your paper is dry and that the printable side is facing up. Also, make sure that you are using an acceptable paper type. See Paper.
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Clear all customized settings, then select the Text & Image setting under Quality Option on your printer software's Main menu (Windows) or select the Automatic setting under Mode in the Print dialog box (Macintosh).
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If the paper is curled toward the printable side, flatten it or curl it slightly toward the opposite side.
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Set the adjust lever to the position, and make sure that the Media Type setting in your printer driver is correct. Set the adjust lever to the position, and make sure that the Media Type setting in your printer driver is correct. Continue printing even if an alert appears on the screen when setting the adjust lever to the position.
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Remove each sheet from the output tray as it is printed.
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If you are printing on glossy media, place a support sheet (or a sheet of plain paper) beneath the stack. Or, load only one sheet at a time.
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Do not touch or allow anything to come into contact with the printed side of paper with shiny finishes. After printing, documents that are printed on glossy media should not be handled for a few hours to allow the ink to set.
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Load and eject dry paper several times. If the problem persists, ink may have leaked inside the CX6600, if so, wipe the inside of the CX6600 with a soft, clean cloth.
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Warning:
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Be careful not to touch the gears inside the CX6600.
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Caution:
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Be careful not to wipe the carriage shaft.
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Print quality does not improve after head cleaning
If the quality of your printouts remains poor even after repeatedly cleaning and aligning the print head, one or some of the ink cartridges may be old or damaged and should be replaced.
To replace an ink cartridge before the Status Monitor notifies you that the cartridge is empty. See Replacing an Ink Cartridge.
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Version 1.00E, Copyright © 2001, SEIKO EPSON CORPORATION |