Reference Guide
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Troubleshooting / Scanning Problems
Software Operation Problems
You cannot start EPSON Scan
The scanner software does not work properly
You cannot start EPSON Scan
Try one or more of these solutions:
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Turn on the CX6600 and turn on the computer.
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Turn off the CX6600 and the computer. Then check the connection between the CX6600 and the computer.
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Make sure that EPSON Scan is selected in your application software.
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Make sure your software is installed correctly.
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In the Device Manager menu, make sure the CX6600's name appears under Imaging devices hardware type without a question (?) or an exclamation (!) mark. If the CX6600 appears with a question (?) or an exclamation (!) mark, or as an Unknown devices hardware type, uninstall EPSON Scan. Then reinstall it following the instructions in your Start Here sheet.
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The scanner software does not work properly
Try one or more of these solutions:
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Make sure your software is installed correctly.
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For Windows XP and Me users:
Check if the CX6600's icon appears more than once. To check, double-click the Scanners and Cameras icon in Control Panel in Windows. Remove the CX6600's icon from the window, then reinstall EPSON Scan following the instructions in your Start Here sheet.
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For Windows 98 and 2000 users:
Check if the CX6600 is listed more than once in the Scanners and Cameras Properties dialog box. To view the dialog box, double-click the Scanners and Cameras icon in Control Panel in Windows. Remove the CX6600 from the list of installed devices, then reinstall EPSON Scan following the instructions in your Start Here sheet.
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Make sure your computer meets the memory and other system requirements specified for the software you are using.
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Make sure the computer has enough memory for your software. If the computer does not have enough memory available, see your software and computer documentation for details.
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Version 1.00E, Copyright © 2001, SEIKO EPSON CORPORATION |