Reference Guide

Index	Help	Safety

Contents	Glossary

Troubleshooting / Problems and Solutions

Software Problems

You cannot start EPSON Scan.
The scanner software does not work properly.

You cannot start EPSON Scan.

Try one or more of the following solutions.

Make sure the scanner is turned on.

Turn off the scanner and the computer. Then check the connection between the scanner and the computer.

Make sure that EPSON Scan is selected in your application software.

On the Device Manager menu, make sure your scanner's name appears under Imaging devices hardware type without a question (?) or an exclamation (!) mark. If the scanner appears with the question (?) or exclamation (!) mark, or as an Unknown devices hardware type, uninstall EPSON Scan. Then reinstall it by following the instructions on your Start Here sheet.

[Top]

The scanner software does not work properly.

Try one or more of the following solutions.

With Windows, check whether your scanner appears more than once in Device Manager. Do one of the following.
Windows Vista:
Click , then right-click Computer and click Properties. Click Device Manager in the Tasks list. When you see the User Account Control screen, click Continue. Under Imaging devices, right-click your scanner and select Uninstall. Disconnect your scanner, then reinstall EPSON Scan by following the instructions on your Start Here sheet.

Windows XP and 2000:
Click Start if necessary, then right-click the My Computer icon and click Properties. Click the Hardware tab, then click the Device Manager button. Under Imaging Devices, right-click your scanner and select Uninstall. Disconnect your scanner, then reinstall EPSON Scan by following the instructions on your Start Here sheet.

Make sure your computer meets the memory and other system requirements specified for the software you are using.

The scanner may not work properly when you computer is in standby mode (Windows) or sleep mode (Mac OS X). Restart EPSON Scan and try scanning again.

The scanner may not work properly if you upgrade your operating system but do not reinstall EPSON Scan.

[Top]