EPSON

Problems With Scanned Images

Scan quality is unsatisfactory

Scan quality can be improved by changing the current settings or adjusting the scanned image. See Adjusting the Scanned Image for more information.

An image on the back of your original appears in your scanned image

When scanning thin paper, images on the back may be visible to the product and appear in your scanned image.
When scanning from the scanner glass, try scanning the original with a piece of black paper placed on the back of it. Also make sure the Document Type and Image Type settings are correct for your original.
Select Text Enhancement as the image quality setting from the scanning software.

Characters are blurred

Select Text Enhancement as the image quality setting from the scanning software.
When the Image Type is Black&White, select Threshold setting as the image quality setting from the scanning software.
Increase the resolution setting.

Ripple patterns appear in your scanned image

A ripple or cross-hatch pattern (known as moiré) may appear in a scanned image of a printed document.
Displace your original document.
Select Descreening as the image quality setting.
Try changing the Resolution setting.

Uneven color, smears, dots, or straight lines appear in your image

Striped Rings Appear in Your Scanned Image of Film or Slides Images

A ring-shaped pattern of stripes (called a Newton ring) sometimes appears on scanned images of transparent materials. This may occur if the film is curled.

Colors Differ From the Original Colors for Film or Slide Images

The scanning area or direction is unsatisfactory

The edges of your original are not scanned

Move the document or photo at least 1.5 mm (0.06 inch) away from the horizontal and vertical edges of the scanner glass to avoid cropping.

Negative Film Preview Images Look Strange

Make sure the Document Type setting (Home Mode) or Film Type settings (Professional Mode) are set correctly for your film.
See the Epson Scan help for details.
If you are in normal preview, the dark area around the film and the frame of the film holder is perceived as white. This alters the exposure and causes images to appear darker. Create marquees on the image area you want to scan, then click Zoom to preview the area.
See the Epson Scan help for details.
Use thumbnail preview instead of normal preview.
See the Epson Scan help for details.