EPSON

Scan Quality Problems

You See Only a Few Dots in Your Scanned Image

When scanning with the Black & White setting, change the Threshold setting. See Adjusting the Color and Other Image Settings for instructions.

A Line or Line of Dots Always Appears in Your Scanned Images

The glass surface inside the scanner may need cleaning. Clean the glass surface inside the scanner. See Cleaning Inside the Scanner.
If you still have the problem, the glass surface inside the scanner may be scratched. Contact Epson for assistance.
Make sure the plastic card that you are scanning does not have shiny surfaces. If you scan plastic cards with shiny surfaces, a line may appear.

Straight Lines in Your Image Come Out Crooked

Make sure the document lies perfectly straight in the input tray.

Your Image Is Distorted or Blurred

Make sure your document is not wrinkled or warped.
Make sure you do not move the document, or your scanner while scanning.
Make sure the scanner is placed on a flat, stable surface.
Select Unsharp Mask check box. See Adjusting the Color and Other Image Settings for instructions.

Your Scanned Image Is Too Dark

Check the Brightness setting. See Adjusting the Color and Other Image Settings for instructions.
Check the brightness and contrast settings of your computer monitor.

Ripple Patterns Appear in Your Scanned Image

A ripple or cross-hatch pattern (called moiré) may appear in a scanned image of a printed document. It is caused by interference from the differing pitches in the scanner’s screen and the halftone screen in your original.
Original image
Descreening applied
Select the Descreening check box. See Adjusting the Color and Other Image Settings for instructions.
Select a lower resolution setting. See Selecting the Scan Resolution for instructions.

Characters Are Not Recognized Well When Converted Into Editable Text (OCR)

Make sure the document lies perfectly straight in the input tray.
Select the Text Enhancement check box.
Adjust the Threshold setting. See Adjusting the Color and Other Image Settings for instructions.
Check your OCR software manual to see if there are any settings you can adjust in your OCR software.

Scanned Colors Differ from the Original Colors

Make sure the Image Type setting is correct. See Scanning Documents Using Epson Scan or Scanning Documents Using Document Capture Pro (Windows only) for instructions.
If you are using Epson Scan, make sure to enable the Embed ICC Profile setting. In the File Save Settings window, select JPEG or TIFF as the Type setting. Click Options, then select the Embed ICC Profile check box. To access the File Save Settings window, see Selecting File Save Settings Using Epson Scan.
If you are using Document Capture Pro, make sure to enable the Embed ICC Profile setting. In the window that appears after you select a Destination icon, select JPEG or TIFF as the File Type setting. Click Options, then select the Embed ICC Profile check box.
Printed colors can never exactly match the colors on your monitor because printers and monitors use different color systems: monitors use RGB (red, green, and blue) and printers typically use CMYK (cyan, magenta, yellow, and black).

Blank Pages Appear in Your Scanned Image

If you are using Epson Scan, select the Skip Blank Pages check box in the Configuration window. See Epson Scan Help for details.
If you are using Document Capture Pro, select the Skip Blank Page check box.