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Contacting Customer Support

Contacting Customer Support

If your EPSON product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance.

Customer support will be able to help you much more quickly if you give them the following information.

• Product serial number
  (The serial number label is usually on the back of the product.)

• Product model

• Product software version
  (Click About, Version Info, or similar button in the product software.)

• Brand and model of your computer
• Your computer operating system name and version
• Names and versions of the software applications you normally use with your product

For United States Users

EPSON provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed below. If you wish to speak directly to a technical support representative, see your documentation for contact information.

World Wide Web

From the Internet, you can reach EPSON Support at http://support.epson.com. At this site, you can download drivers and other files, look at documentation such as product brochures and user manuals, and access troubleshooting information.

EPSON Internet FTP Site

If you have Internet FTP capability, use your Web browser (or other software for FTP downloading) to log onto ftp.epson.com with the user name anonymous and your e-mail address as the password.

EPSON E-Mail Technical Support

To receive technical advice through e-mail, go to http://support.epson.com and complete the form under the troubleshooting tab, as requested.

Automated Telephone Services

A variety of automated help services are available 24 hours a day, seven days a week. To use these services, you must have a touch tone telephone and call (888) 377-6600.

EPSON Accessories

You can purchase ink cartridges, paper, manuals, and accessories from EPSON at (800) 873-7766 or visit The EPSON Store at http://www.epson.com (U.S. sales only). In Canada, please call (800) 873-7766 for dealer referral.

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