Online Reference Guide


Maintenance and Troubleshooting

Problems and Solutions

Most of the problems you will encounter while operating your scanner and software have simple solutions. This section divides scanner problems into six categories:

Error Indicator
Operating Problems
Quality Problems
Software Setup Problems
Software Operation Problems
Scanning Problems

See the table in Error Indicator first. If this does not help you solve your problem, go to the category for the type of problem you have, then look for the problem description.

The online Color Guide also provides versatile tips and other information helpful for problem-solving.

If some settings appear dimmed in EPSON TWAIN, they cannot be selected because of the capability of your scanner or your choice of other settings.

If you cannot solve a problem after reading and following the information in this section, contact your dealer or a qualified customer support person for assistance.



Version 1.00E, Copyright © 2001, SEIKO EPSON CORPORATION