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Maintenance and Troubleshooting / Troubleshooting

Software Problems

You cannot start EPSON Scan
The scanner software does not work properly

You cannot start EPSON Scan

Try one or more of the following solutions.

• Make sure the scanner is turned on.

• Turn off the scanner and the computer and check the connection between them.

• Make sure that EPSON Scan is selected in your application software.

• In the Windows Device Manager, make sure your scanner's name appears under Imaging deviceswithout a question (?) or exclamation (!) mark. If the scanner appears with a question (?) or exclamation (!) mark, or as an Unknown devices hardware type, uninstall EPSON Scan. Then reinstall it by following the instructions on your Start Here poster.

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The scanner software does not work properly

Try one or more of the following solutions.

• For Windows XP and Me users:
  Check whether your scanner's icon appears more than once. Double-click the Scanners and Cameras icon in Control Panel. Remove your scanner's icon from the window and reinstall EPSON Scan by following the instructions on your Start Here poster.

• For Windows 98 SE and 2000 users:
  Check whether your scanner is listed more than once in the Scanners and Cameras Properties dialog box. Double-click the Scanners and Cameras icon in Control Panel. Remove your scanner from the list of installed devices and reinstall EPSON Scan following the instructions on your Start Here poster.

• Make sure your computer meets the memory and other system requirements specified for the software you are using.

• Make sure the computer has enough memory for your software. If the computer does not have enough memory available, see your software and computer documentation for details.

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