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Reference Guide
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Problem Solver
Print Quality Problems
Horizontal banding
Vertical misalignment or banding
Color gaps
Incorrect or missing colors
Blurry or smeared printout
If you are having print quality problems, try the solutions offered in this section.
Horizontal banding
Try one or more of these solutions:
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Make sure that the printable side of the paper is face up in the sheet feeder.
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Run the Head Cleaning utility to clear any clogged ink nozzles.
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Make sure that Maximum or Minimize Margins is not selected as the Printable Area setting in your printer software. When this setting is selected, banding may occur in the expanded area.
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Make sure that the Paper Type selected in the printer software is appropriate for the type of media loaded in the printer.
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Make sure that the position of the adjust lever is appropriate for the media type. When printing on media of normal thickness, set the adjust lever to the "0" position. When printing on envelopes or thick media, set the position to "+".
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Vertical misalignment or banding
Try one or more of these solutions:
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Make sure that the printable side of the paper is face up in the sheet feeder.
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Run the Print Head Alignment utility.
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Clear the High Speed check box in the Advanced dialog box of your printer software.
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Run the Head Cleaning utility to clear any clogged ink nozzles.
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Make sure that the Paper Type setting selected in the printer software is appropriate for the type of media loaded in the printer.
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Make sure that the position of the adjust lever is appropriate for the media type. When printing on media of normal thickness, set the adjust lever to the "0" position. When printing on envelopes or thick media, set the position to "+".
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Color gaps
Try one or more of these solutions:
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Make sure that your paper is not damaged, dirty, or too old. Also, make sure that the printable side of the paper is face up in the sheet feeder.
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Run the Head Cleaning utility to clear any clogged ink nozzles.
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Adjust the color settings in your application or in your printer software's Advanced dialog box.
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Make sure that the Paper Type setting selected in the printer software is appropriate for the type of media that is loaded in the printer.
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Incorrect or missing colors
Try one or more of these solutions:
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Change the Ink setting in your printer software to Color.
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Adjust the color settings in your application or in your printer software's Advanced dialog box.
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Run the Head Cleaning utility. If colors are still incorrect or missing, replace the color ink cartridge. If the problem persists, replace the black ink cartridge. See Replacing an Ink Cartridge for details.
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Make sure that you are not using an ink cartridge with an expired date printed on the cartridge carton. Also, if you have not used the printer for a long time, replace with new ink cartridges. See Replacing an Ink Cartridge.
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Blurry or smeared printout
Try one or more of these solutions:
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Make sure that the printer is on a flat, stable surface that extends beyond the printer base in all directions. The printer will not operate properly if it is tilted.
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Make sure that your paper is dry and that the printable side is facing up. Also, make sure that you are using an acceptable paper type. See Paper for specifications.
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If the paper is curled toward the printable side, flatten it or curl it slightly in the opposite direction.
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Set the adjust lever to the "+" position, and make sure the Paper Type setting in your printer driver is correct.
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Remove each sheet from the output tray as it is printed, especially if you are using transparencies.
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If you are printing on glossy media or transparencies, place a support sheet (or a sheet of plain paper) beneath the stack, or load only one sheet at a time.
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When printing on thick media, set the adjust lever to the "+" position.
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Run the Head Cleaning utility.
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Run the Print Head Alignment utility.
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Load and eject dry paper several times. If the problem persists, ink may have leaked inside the printer, so wipe the inside of the printer with a soft, clean cloth.
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Warning:
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Be careful not to touch the gears or rollers inside the printer.
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Caution:
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Be careful not to wipe grease on the metal parts under the print head path.
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| Version 1.00E, Copyright © 2001, SEIKO EPSON CORPORATION |
error light. If the light is flashing, replace the appropriate ink cartridge. See Replacing an Ink Cartridge.
