Home
Scanner Problems

The Scanner Does Not Scan
You See a Windows Communication Error Message
The Scanner is Not Recognized by Your System
Pressing a Scanner Button Does Not Start the Correct Program
You Cannot Scan Multiple Images at One Time

See your Start Here sheet for instructions on setting up your scanner. If you have problems operating the scanner, make sure:

  • The scanner is turned on by plugging in its power cord.

  • The power cord is securely plugged into an electrical outlet.

  • The power outlet works. (If necessary, test it by plugging in another electrical device and turning it on.)

If you still have problems scanning, see the other topics in this section.

The Scanner Does Not Scan
  • Wait until the  Start light turns green to indicate that the scanner is ready to scan.

  • Your system may not work properly if you use a USB cable other than the one that came with your scanner.

  • The scanner may not work properly when connected to the computer through more than one hub. Connect the scanner directly to the computer’s USB port or through one hub only.

  • The scanner may not work properly when your computer is in standby mode (Windows) or sleep mode (Mac OS X). Restart EPSON Scan and try scanning again.

  • The scanner may not work properly if you upgrade your operating system but do not reinstall EPSON Scan. See Uninstalling Your Scanning Software for instructions on uninstalling and reinstalling it.

Top
You See a Windows Communication Error Message

Using Windows XP or 2000 Professional with a USB 2.0 connection, the scanner may stop scanning and you may see this message:

"Cannot properly communicate with the scanner. Make sure the scanner is on, properly connected, and properly set up to scan. If using a SCSI connection, restart your computer."

If you see this message, follow these steps to install a patch file on your system:

Make sure the scanner is connected to your computer correctly and the scanner is turned on. Close any open programs on your system.

Insert the scanner software CD in the CD-ROM drive. If the installer starts automatically, click Exit.

Do one of the following:

  • Windows XP:
    Click Start, click My Computer, and then select EPSON. Select Open from the File menu.

  • Windows 2000:
    Double-click the My Computer icon, select EPSON, and then select Open from the File menu.

Open the u2patch folder and double-click esuf52e.exe to install the patch.

After the patch is installed, disconnect the USB cable from your computer and then reconnect it to the same port.


Note:

If you change the USB ports, you must install the patch again.

Top
The Scanner is Not Recognized by Your System

First check your connection to the scanner and computer:

  • Make sure your scanner’s power cord is securely connected to the scanner and a working electrical outlet.

  • Make sure the interface cable is securely connected to the scanner and your computer, and that the cable is not damaged or crimped.

  • Your system may not work properly if you use a USB cable other than the one that came with your scanner, so try using that cable.

  • The scanner may not work properly when connected to the computer through more than one USB hub. Connect the scanner directly to the computer’s USB port or through one hub only.

  • Check to see if your computer system meets the requirements for the scanner interface you are using. See System Requirements for details.

Checking For Windows USB Support

Right-click the My Computer icon and click Properties. (On Windows XP, click Start, then right-click My Computer and click Properties.)

Do one of the following:

  • Windows XP or 2000: Click the Hardware tab, then click the Device Manager button.

  • Windows Me or 98: Click the Device Manager tab.

Scroll down and click Universal Serial Bus controllers.

    If a USB Universal Host Controller and USB Root Hub are listed, Windows supports USB.

Try scanning again. If your scanner still is not recognized, contact EPSON. See Contacting Customer Support for details.

Top
Pressing a Scanner Button Does Not Start the Correct Program
  • Make sure EPSON Scan and the EPSON Creativity Suite are installed correctly. See the Start Here sheet for instructions.

  • Make sure your Windows system is set up for scanner events as follows:

    Windows XP:
    Click the Events tab in your scanner's Properties window and make sure Take no action is not selected. Also, make sure the desired button is selected in the Select an event list box, and Start this program is selected.

    For Windows Me, 98, and 2000 users:
    Click the Events tab in your scanner’s Properties window and make sure the Disable device events check box is not checked. Also, make sure the desired button is selected in the Scanner events list box, and the desired application in the Send to this application list is selected.

  • In Mac OS X, make sure you did not install the scanner software in Classic mode or run it in Classic mode. Also make sure you are logged on as the user who installed the scanner software. Other users must first start EPSON Scanner Monitor in the Applications folder and then press a button to scan.

Top
You Cannot Scan Multiple Images at One Time
  • Position photos at least 20 mm (0.8 inches) apart from each other on the document table.

  • Make sure your scanning program can scan multiple images.

Top