Reference Guide

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Contents	Glossary

Troubleshooting

Film Scanning Problems

You cannot scan film
You cannot scan film in Full Auto Mode or using Thumbnail Preview
The colors of negative film preview images look strange
A Newton ring appears in the scanned image

You cannot scan film

Try one or more of these solutions:

Make sure the document cover's cable is connected to the scanner.

Make sure the Document Type setting in Home Mode or Professional Mode matches the film you placed on the document table.

Make sure the reflective document mat is removed when you scan film.

Make sure the film is placed correctly in the film holder, and that the film holder is properly positioned on the document table. For details, see below.

Placing Film on the Document Table

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You cannot scan film in Full Auto Mode or using Thumbnail Preview

When scanning film, EPSON Scan may not be able to detect the images, or the images may be trimmed or grouped in an undesirable way, see the examples below:

Images with dark backgrounds may be trimmed irregularly.

Images with bright backgrounds may be trimmed irregularly.

Color negative film wwith base colors (background) that are extremely light or dark cannot be trimmed regularly.

A small area around the edges of each image is trimmed.

When scanning film with both panorama and regular size images, panorama images may be trimmed irregularly.

Film larger than 35 mm (such as Medium Format or 4 x 5 size films) cannot be scanned.

Try one or more of these solutions:

Make sure the film is correctly placed in the film holder, and that the film holder is properly positioned on the document table. For details, see below.

Placing Film on the Document Table

Switch to the Home Mode or Professional Mode, and preview with the Normal Preview. In the Preview window, create marquees on the area you want to scan, then scan.

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The colors of negative film preview images look strange

Try one or more of these solutions in EPSON Scan:

Make sure the Document Type setting matches film you placed on the document table.

When previewing images with the Normal Preview, the dark area around the film, such as the frame of the film holder, is perceived as white, which alters the exposure of the scanning area and causes scans to appear darker. See the correct color by clicking and dragging the mouse pointer over an area, and click the Zoom button.

Preview images with the Thumbnail Preview.

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A Newton ring appears in the scanned image

A newton ring is a ring-shaped stripe pattern that appears on the scanned image when you scan transparent documents. It may occur when the film is curled.

Place the film in the film holder with the base side facing up and preview using Thumbnail Preview; then reverse the previewed image by clicking the Mirroring button.

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