Reference Guide

Troubleshooting

Roll Paper Cannot be Cut

Try one or more of these solutions:

Make sure that the Roll Auto Cut light is on. Press the Paper Source button if necessary. Then press the Cut/Eject button. The printer cuts the roll paper.

Cut the roll paper by hand if necessary. Check that the paper thickness of the roll paper loaded in the printer matches the paper specification (see Paper). If so, the paper cutter may be dull and require replacement as described in Replacing the Paper Cutter.

Note:

If you use roll paper other than EPSON special media, see the user documentation included with the paper, or contact your supplier.