EPSON

Scanner Problems

See your Start Here sheet for instructions on setting up your scanner. If you have problems operating the scanner, make sure:
Your scanner’s AC adapter is securely connected to the scanner and a working electrical outlet.
The power outlet works. (If necessary, test it by plugging in another electrical device and turning it on.)
If you still have problems scanning, see the other topics in this section.

The Scanner Does Not Scan

Wait until the status light turns green to indicate that the scanner is ready to scan.
Your system may not work properly if you use a USB cable other than the one that came with your scanner.
The scanner may not work properly when connected to the computer through more than one USB hub. Connect the scanner directly to the computer’s USB port or through one hub only.
The scanner may not work properly when your computer is in standby mode (Windows) or sleep mode (Mac OS X). Restart Epson Scan and try scanning again.
The scanner may not work properly if you upgrade your operating system but do not reinstall Epson Scan. See Uninstalling Your Scanning Software for instructions on uninstalling Epson Scan. Reinstall Epson Scan by following the instructions in your Start Here sheet.
In Mac OS X Classic mode, the scanner will not work properly. Use the Mac OS X interface instead.

The Scanner Is Not Recognized by Your System

First check your connection to the scanner and computer:
Make sure your scanner’s AC adapter is securely connected to the scanner and a working electrical outlet.
Make sure the interface cable is securely connected to the scanner and your computer, and that the cable is not damaged or crimped.
Your system may not work properly if you use a USB cable other than the one that came with your scanner.
The scanner may not work properly when connected to the computer through more than one USB hub. Connect the scanner directly to the computer’s USB port or through one hub only.
Check to see if your computer system meets the requirements for the scanner interface you are using. See System Requirements for details.
If Windows still has problems recognizing your scanner, make sure your computer supports USB. See Checking For Windows USB Support for instructions.

Checking For Windows USB Support

Do one of the following.
Windows Vista: Click > Control Panel > System and Maintenance > System, or click > Control Panel and then double-click the System icon.
Windows XP: Click Start > Control Panel > Performance and Maintenance > System, or click Start > Control Panel and then double-click the System icon.
Windows 2000: Click Start > Settings > Control Panel. Then double-click the System icon.
Do one of the following.
Windows Vista: Click Device Manager, then click Continue in the User Account Control window.
Windows XP and 2000: Click the Hardware tab, then click the Device Manager button.
Scroll down if necessary, then double-click Universal Serial Bus controllers.
If a USB Universal Host Controller and USB Root Hub are listed, Windows supports USB.
Try scanning again. If your scanner still is not recognized, contact Epson for assistance. See Epson Technical Support for details.

Pressing a Scanner Button Does Not Start the Correct Program

Make sure Epson Scan and Epson Event Manager are installed correctly. See the Start Here sheet for instructions.
Make sure your Windows system is set up for scanner events as follows.

Windows Vista:
Click > Control Panel > Hardware and Sound > Scanners and Cameras, or click > Control Panel and double-click the Scanners and Cameras icon. Click your scanner’s icon, then click Properties (when you see the User Account Control window, click Continue). Click the Events tab in your scanner’s Properties window and make sure Take no action is not selected. Also, make sure the desired button is selected in the Select an event list box, and Start this program is selected. If you are using Epson Event Manager with the button, you must select Epson Event Manager in the Start this program list.

Windows XP:
Click Start > Control Panel > Printers and Other Hardware > Scanners and Cameras, or click Start > Control Panel and double-click the Scanners and Cameras icon. Then right-click your scanner’s icon and select Properties. Click the Events tab in your scanner’s Properties window and make sure Take no action is not selected. Also, make sure the desired button is selected in the Select an event list box, and Start this program is selected. If you are using Epson Event Manager with the button, you must select Epson Event Manager in the Start this program list.

Windows 2000:
Click Start > Settings > Control Panel, double-click the Scanners and Cameras icon, then select your scanner and click Properties. Click the Events tab in your scanner’s Properties window and make sure the Disable device events checkbox is not checked. Also, make sure the desired button is selected in the Scanner events list box, and the desired application in the Send to this application list is selected. If you are using Epson Event Manager with the button, you must select Epson Event Manager in the Send to this application list.
In Mac OS X, make sure you did not install the scanner software in Classic mode or run it in Classic mode.

You Cannot Scan Multiple Images at One Time

Position photos at least 0.8 inch (20 mm) apart from each other on the document table.
Make sure your scanning program can scan multiple images.