Epson Technical Support

Internet Support

Visit Epson’s support website for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.

Speak to a Support Representative

Before you call Epson for support, please have the following information ready:
Product name (Epson Perfection V500 Photo)
Product serial number (located on the back of the scanner)
Proof of purchase (such as a store receipt) and date of purchase
Computer configuration
Description of the problem
Then call:
U.S.: (562) 276‐4382, 6 AM to 6 PM, Pacific Time, Monday through Friday.
Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday through Friday.
Toll or long distance charges may apply.

Purchase Supplies and Accessories

You can purchase genuine Epson accessories from an Epson authorized reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can purchase online at (U.S. sales) or (Canadian sales).

Other Software Technical Support

Epson Scan
ABBYY FineReader
(510) 226-6717,,
Adobe Photoshop Elements
(800) 642-3623,