Reference Guide


Problem Solver

Diagnosing the Problem

Error indicators
EPSON Status Monitor
Running a printer operation check

Troubleshooting printer problems is best handled in two steps: first diagnose the problem, then apply likely solutions until the problem is fixed.

The information that you need to diagnose and solve most common problems is provided by online problem solving, the printer's control panel, the EPSON Status Monitor utility, or by running a printer operation check. Refer to the appropriate section below.

If you have a specific problem relating to print quality, a printout problem not related to print quality, or a paper feeding problem, or if the printer does not print at all, refer to the appropriate section in this chapter.

To solve a problem, you may need to cancel printing.
See Canceling Printing

Error indicators

You can identify many common printer problems using the lights on your printer's control panel. If your printer stops working and the lights are on or flashing, use the following table of panel light patterns to diagnose the problem, then follow the recommended corrective measures. If the status of the power light is not shown, it is on or flashing.


Problem and solution

Paper out

No paper is loaded in the printer.

Load paper in the sheet feeder, and then press the  paper button. The printer resumes printing and the light goes out.

Paper jam

Paper has jammed in the printer.

See The paper jams

Paper mismatch error

The print path specified by the printer driver and the path in which the paper is loaded are different.

Load paper to the path specified by the printer driver.

Wrong positioning of the output tray

The position of the output tray is wrong.

Change the position of the output tray.

Ink cartridge expended

An ink cartridge is expended or not installed.

Replace the light light black (T059920), light magenta (T059620), light cyan (T059520), light black (T059720), photo black (T059120), matte black (T059820), cyan (T059220), magenta (T059320), or yellow (T059420) ink cartridge with a new one. If this error occurs after the print head has moved to the home position, the ink cartridge may not be installed properly. Reinstall the ink cartridge so that it clicks into place.
See Replacing an Empty Ink Cartridge

Wrong cartridge

The currently installed ink cartridge cannot be used with this printer.

Replace the incompatible cartridge using the appropriate light light black (T059920), light magenta (T059620), light cyan (T059520), light black (T059720), photo black (T059120), matte black (T059820), cyan (T059220), magenta (T059320), or yellow (T059420) ink cartridge.
See Replacing an Ink Cartridge

Incorrectly installed ink cartridge

An ink cartridge is not installed correctly.

If the print head is at the home position, press the ink button to move the print head to the ink cartridge replacement position. Remove and reinsert the ink cartridge. Then, continue with the ink cartridge installation.

If the print head is at the ink cartridge replacement position, remove and reinsert the ink cartridge. Then, continue with ink cartridge installation.

The photo black or matte black cartridges were exchanged during printing.

Return the ink cartridges to their original combination before the error occurred.

Ink low

The ink cartridge is nearly expended.

Obtain a replacement light light black (T059920), light magenta (T059620), light cyan (T059520), light black (T059720), photo black (T059120), matte black (T059820), cyan (T059220), magenta (T059320), or yellow (T059420) ink cartridge. To determine which cartridge needs to be replaced, check the ink cartridge status using EPSON Status Monitor 3 (Windows) or EPSON Status Monitor (Macintosh).

Carriage error

The print head carriage is obstructed by jammed paper or other foreign material and cannot return to the home position.

Turn off the printer. Open the printer cover and remove any paper or other obstructions from the paper path by hand. Then, turn the printer back on.

If the error does not clear, contact Epson Customer Support.

Front Printer cover open

Paper is loaded in the sheet feeder and the Front Printer cover is open.

Close the front printer cover.

Unknown printer error

An unknown printer error has occurred.

Turn off the printer and contact Epson Customer Support.


EPSON Status Monitor

If a problem occurs while printing, an error message will appear in the Progress Meter window.

When the ink is out, click the How To button in the EPSON Status Monitor or Progress Meter window, and EPSON Status Monitor will lead you step-by-step through the cartridge replacement procedure.

If an error message appears indicating that parts inside your printer are near the end of their service life, contact Epson Customer Support.


Running a printer operation check

If you are unable to determine the source of the problem, performing a printer operation check can help you determine whether the problem comes from the printer or the computer.

To print a printer operation check page, follow these steps.

Make sure both the printer and computer are turned off.

Disconnect the cable from the printer's interface connector.

Make sure the output tray is ejected, and the output extension tray is slid out.

Make sure that A4 or Letter size paper is loaded in the sheet feeder.

Hold down the  paper button and press the  power button to turn on the printer. Release only the  power button. After the printer starts the operation check, release the  paper button.

Compare the quality of the printed check page with the sample shown below. If there are no print quality problems, such as gaps or missing segments in the test lines, the printer itself is fine and the problem probably lies with the printer software settings, the application settings, the interface cable (be sure to use a shielded cable), or the computer itself.

If the check page does not print satisfactorily as shown below, there is a problem with the printer. For example, if any segment of the printed lines is missing, this could mean a clogged ink nozzle or a misaligned print head.



Version 1.00E, Copyright © 2003, SEIKO EPSON CORPORATION