Reference Guide
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Troubleshooting / Scanning Problems
Software Operation Problems
You cannot start EPSON Scan
The scanner software does not work properly
You cannot start EPSON Scan
Try one or more of these solutions:
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Turn on the Stylus Photo RX600 and then turn on the computer.
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Turn off the Stylus Photo RX600 and the computer. Then check the connection between the Stylus Photo RX600 and the computer.
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Make sure that EPSON Scan is selected in your application software.
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Make sure your software is installed correctly.
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In Device Manager, make sure the Stylus Photo RX600's name appears under the Imaging devices hardware type without a question (?) or an exclamation (!) mark. If the Stylus Photo RX600 appears with a question (?) or an exclamation (!) mark, or as an Unknown devices hardware type, uninstall EPSON Scan. Then reinstall it following the instructions in your Setup Sheet.
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The scanner software does not work properly
Try one or more of these solutions:
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Make sure your software is installed correctly.
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For Windows XP and Me users:
Check if the Stylus Photo RX600's icon appears more than once. To check, double-click the Scanners and Cameras icon in Control Panel in Windows. Remove the Stylus Photo RX600's icon from the window, then reinstall EPSON Scan following the instructions in your Setup Sheet.
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For Windows 98 and 2000 users:
Check if the Stylus Photo RX600 is listed more than once in the Scanners and Cameras Properties dialog box. To view the dialog box, double-click the Scanners and Cameras icon in Control Panel in Windows. Remove the Stylus Photo RX600 from the list of installed devices, then reinstall EPSON Scan following the instructions in your Setup Sheet.
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Make sure your computer meets the memory and other system requirements specified for the software you are using.
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Make sure the computer has enough memory for your software. If the computer does not have enough memory available, see your software and computer documentation for details.
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Version 1.00E, Copyright © 2001, SEIKO EPSON CORPORATION |