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Troubleshooting / Scanning Problems

Scanned Image Problems

The edges of a document are not scanned
You cannot scan a document or you only get a few dots for the scanned image
A line of dots is always missing from the scanned image
A line of dots always appears in the scanned image
Straight lines in the image come out jagged
Scanned image by using the buttons on the control panel is missing
The image is distorted or blurred
Colors are patchy or distorted at the edges of the image
The image is dark
Moiré (cross-hatch) patterns appear in the scanned image
Poor character recognition during OCR scanning
The image is larger or smaller than the original
Scanned images cannot be printed or come out garbled when printed
Colors differ from the original
Images cannot be located properly in the Thumbnail Preview

The edges of a document are not scanned

Try one or more of these solutions:

1,2. Maximum unreadable area of 2.5 mm


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You cannot scan a document or you only get a few dots for the scanned image

Try one or more of the following solutions.


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A line of dots is always missing from the scanned image

If a line is missing on both your screen image and printout, this indicates the scanner sensor is malfunctioning. Contact you dealer.


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A line of dots always appears in the scanned image

If this happens on both your screen image and printout, this indicates that the document table may be dusty or scratched. Clean the document table. If you still have the problem, contact your dealer.


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Straight lines in the image come out jagged

Make sure the document orientation is perfectly straight on the document table. Align the vertical and horizontal lines with the scales at the top and side of the document table.


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Scanned image by using the buttons on the control panel is missing

Make sure desired application is assigned to the buttons on the control panel.


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The image is distorted or blurred

Try one or more of the following solutions.

Caution:
Do not place heavy objects on the document table.


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Colors are patchy or distorted at the edges of the image

Try one or more of the following solutions.

Caution:
Do not place heavy objects on the document table.


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The image is dark

Try one or more of the following solutions.


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Moiré (cross-hatch) patterns appear in the scanned image

A moiré is a cross-hatch pattern that appears on the scanned images when you scan printed materials. It is a result of interference that occurs due to the difference between the pitches of the scanning and the halftone screens.

Try one or more of the following solutions.


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Poor character recognition during OCR scanning

Try one or more of the following solutions.


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The image is larger or smaller than the original

Try one or more of the following solutions.


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Scanned images cannot be printed or come out garbled when printed

Try one or more of the following solutions.


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Colors differ from the original

Try one or more of these solutions:


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Images cannot be located properly in the Thumbnail Preview

Try one or more of the following solutions.


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Version 1.00E, Copyright © 2003, SEIKO EPSON CORPORATION