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Problem Solver

Printer Doesn't Print

Try one or more of these solutions:

• Turn off computer and unplug the printer. Make sure the printer's interface cable is securely plugged in.

• Make sure there is no packing material in the printer.

• The printer's voltage may not match the outlet rating. Unplug the printer immediately. Then, check the printer labels.

If the voltage does not match, DO NOT PLUG YOUR PRINTER BACK IN. Contact your dealer.

• If you're trying to print a large image, your computer may not have enough memory to print. Try printing a smaller image.

• If you are using Windows NT 4.0, try to uninstall the EPSON Printer Port. Click Start, point to Programs and EPSON Printers, then click EPSON Printer Port Uninstall. Follow the on-screen messages.

• Clear any stalled print jobs from the Spool Manager. For instructions, see Using EPSON Spool Manager.

• If the printer sounds like it's trying to print, but is unable to, run the Head Cleaning utility. Windows 98 or 95 users can start the now.

If this doesn't work, replace the ink cartridges. See Replacing an Empty Ink Cartridge for instructions.

• Make sure there are no error messages displayed. If an error message indicates that the ink cartridges need replacing, click the How To button and follow the instructions on-screen.

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