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Problem Solver

Printouts Are Not What You Expected

Incorrect or garbled characters
Incorrect margins
Inverted image
Blank pages print
Printout has smears on the bottom edge
Printing is too slow

If one of the following problems has occurred, try the solutions listed for the problem.

Incorrect or garbled characters

Try one or more of these solutions:

Select your printer as the default printer in Windows.

Clear any stalled print jobs from the Spool Manager. For instructions, see Using EPSON Spool Manager.

Unplug the printer and turn off the computer. Make sure the printer's interface cable is securely plugged in.

If you are using Windows NT 4.0, try to uninstall the EPSON Printer Port. Click Start, point to Programs, then point to EPSON Printers and click EPSON Printer Port Uninstall. Follow the on-screen instructions.

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Incorrect margins

Try one or more of these solutions:

Check the margin settings in your application software. Make sure the margins are within the printable area of the page. See Paper for specifications.

Check the settings in the Paper menu. Make sure the settings are appropriate for the paper size you are using.

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Inverted image

Turn off the Flip Horizontal setting in the printer driver, or the "Mirror" setting in your application software. For instructions, see the online help for the printer driver or for your application.

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Blank pages print

Try one or more of these solutions:

Select your printer as the default printer in Windows.

Check the settings in the Paper dialog box. Make sure they are appropriate for the paper size you are using.

Run the Head Cleaning utility to clear any clogged nozzles. Windows 98 or 95 users can start the now.

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Printout has smears on the bottom edge

Try one or more of these solutions:

If the paper is curled toward the printable side, flatten it or curl it slightly toward the opposite side.

Clear the High Speed check box in your printer driver's Advanced dialog box. The Advanced dialog box is accessible through the Main menu when Custom is selected as the Mode setting. To turn this option off, you may also need to change the Print Quality setting.

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Printing is too slow

Try one or more of these solutions:

Make sure the Media Type setting in your printer driver is correct. For instructions, see Making the Media Type setting.

Select Automatic as the Mode setting on your printer driver's Main menu and then move the slider to Speed. For instructions, see Using the Automatic mode.

Close any applications you are not using at the moment.

If you upgraded from Windows 95 to Windows 98, uninstall the printer software using Add/Remove Programs in the Windows Control Panel, then install the software again.

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