Reference Guide


Problem Solver / Customer Support

Contacting Customer Support

For users in the United States and Canada

If your EPSON product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.

Customer support will be able to help you much more quickly if you give them the following information:

For users in the United States and Canada

EPSON provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed below. If you wish to speak directly to a technical support representative, see your Printer Basics book for contact information.

For help using any other software on your system, see the documentation for that software for technical support information.

World Wide Web

From the Internet, you can reach EPSON Support at At this site, you can download drivers and other files, look at documentation such as product brochures and user manuals, and access troubleshooting information, and receive technical advice through e-mail.

Automated Telephone Services

A variety of automated help services are available 24 hours a day, seven days a week. To use these services, you must have a touch tone telephone and call (800) 922-8911. See your Printer Basics book for your EPSON SoundAdviceSM Express Code.

EPSON Accessories

You can purchase ink cartridges, paper, manuals, and accessories from EPSON at (800) 873-7766 or visit our web site at (U.S. sales only). In Canada, please call (800) 463-7766 for dealer referral.


Version 1.00E, Copyright © 2003, SEIKO EPSON CORPORATION