If you have sent a print job and nothing prints, try
these solutions:
- Make sure
your product is turned on.
- Make sure
any interface cables are connected securely at both ends.
- If you
connected your product to a USB hub, make sure it is a first-tier
hub. If it still does not print, connect your product directly to
your computer instead of the hub.
- Run a
product check to see if a test page prints. If the test page
prints, check to see if your product software is installed
correctly.
- In Windows,
make sure your product is selected as the default printer.
- In Windows,
clear any stalled print jobs from the Windows Spooler:
-
Windows 8: Navigate to the
Start screen, right-click the
screen, and select All apps.
Select Control Panel >
Hardware and Sound >
Devices and Printers. Right-click
your product name, select See what's
printing, and select your product name again if necessary.
Right-click the stalled print job, click Cancel, and click Yes.
- Windows 7: Click and select
Devices and Printers. Right-click
your product name, select See what's
printing, and select your product name again, if necessary.
Right-click the stalled print job, click Cancel, and click Yes.
-
Windows Vista: Click and select
Control Panel. Click Printer under Hardware and Sound, right-click your product
name, and select Open. Right
click the stalled print job, click Cancel, and click Yes.
-
Windows XP: Click Start and select Printers and Faxes. (Or open the Control Panel, select Printers and Other Hardware, if necessary,
and select Printers and Faxes.)
Right-click your product name, select Open, right-click the stalled print job,
click Cancel, and click
Yes.