Paper Jam Problems in the Automatic Document Feeder

If you have problems with document jams in the automatic document feeder (ADF), try these solutions:

  1. Remove your originals from the ADF.
  2. Open the ADF cover.

  3. Remove any jammed paper.

    Do not remove paper jammed inside the ADF without opening the cover or you could damage the ADF.
  4. Leave the ADF cover open, then raise the document cover.

  5. Remove any jammed paper.

  6. Lower the document cover.
  7. Raise the ADF input tray.

  8. Carefully remove the jammed paper.

  9. Lower the ADF input tray and reload your originals.
    Make sure you do not load the ADF beyond its capacity for your paper size. Also make sure your originals are not creased or folded, and do not contain holes, staples, tape, or other materials that could obstruct the feeder.
  10. Follow the prompts on the LCD screen to clear any error messages.
Related references
Paper Jam Problems Inside the Product
Paper Jam Problems in the Main Tray