Paper Jam Problems Inside the Product

If you see a message that paper has jammed inside the product, try these solutions:

  1. Cancel the print job from your computer, if necessary.
  2. Press the OK button and follow the instructions on the LCD screen to clear the jam.
  3. Lift up the scanner unit and remove any jammed paper.

    Do not touch the flat white cable inside the printer.

  4. Lower the scanner unit.
  5. Squeeze the buttons to release the rear cover and remove it from your product.

  6. Remove any jammed paper from the rear cover.

  7. Open the rear cover and remove any additional jammed paper.

  8. Remove any paper jammed in the rear of your product. Avoid touching the paper feed rollers.

  9. Reattach the rear cover.

  10. Press one of the  Start buttons to resume printing. If you still see a paper jam message, check the other paper jam solutions.
  11. Carefully follow all paper loading instructions when you load new paper.
Related references
Paper Jam Problems in the Main Tray
Paper Jam Problems in the Automatic Document Feeder