Product Status Messages

You can often diagnose problems with your product by checking the messages on its LCD screen. You can also see help information and how-to instructions on the screen. Press the  Home button, if necessary, press the arrows, and then select Problem Solver.

LCD screen message Condition/solution
Paper jam Paper is jammed in the product. Remove the jammed paper, then press the  Start button or the  On button as instructed on the screen.
Cannot recognize photos. Make sure photos are placed correctly on the glass. There is a problem with originals placed on the product. Check to make sure they are placed correctly and repeat the operation.
The combination of IP address and subnet mask is invalid There is a problem with the network connection to your product.
A printer's ink pad is at the end of its service life The ink pad is at the end of its service life. Turn off the product and contact Epson for support.
A printer's ink pad is nearing the end of its service life The ink pads are near the end of their service life. Contact Epson for support.
Communication error Make sure the computer is connected to your product and your software is installed correctly.
Recovery mode An error has occurred during firmware updating. Connect your product using a USB cable and try updating the firmware again. If you still receive this error message, contact Epson for support.
A printer error has occurred A fatal error has occurred. Turn the product off and then back on again. If the error continues, make sure you removed the transportation lock. If the lock is removed and the error continues, contact Epson for support.
No dial tone detected. Try Check Fax Connection. Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, turn off the Dial Tone Detection setting.
Backup Error

Error code XXXXX

A problem occurred while backing up data to an external USB device. Note the displayed error code and contact Epson for support.
Related references
Paper Jam Problems Inside the Product
Paper Jam Problems in the Main Tray
Paper Jam Problems in the Auto Duplexer
Paper Jams in the Automatic Document Feeder
Where to Get Help
Related information
Loading Paper
Placing Originals on the Product
Solving Network Problems