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Problem Solver / Faxing Problems

Printout Problems

Black vertical lines appear on the scanned image or the image is all black.
The scanned area is inappropriate.
Faxes are not printing or are printing incorrectly
Received faxes are too light or are printing only on half of the page
Reports are not printing correctly

Black vertical lines appear on the scanned image or the image is all black.

Make sure if the transportation lock on the left side of the document table is set in the unlocked position. The transportation lock must always be set in the unlocked position except when transporting the product. See Scan Settings.


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The scanned area is inappropriate.

Make sure if the transportation lock on the left side of the document table is set in the unlocked position. The transportation lock must always be set in the unlocked position except when transporting the product. See Scan Settings.


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Faxes are not printing or are printing incorrectly

Make sure there is media in the MP tray or the paper cassette. If there is no media, load the MP tray or the paper cassette. Any faxes received while the input tray is empty are stored in memory and will print out once the tray has been refilled.


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Received faxes are too light or are printing only on half of the page

Check if the product ran out of toner while printing a fax. The product stores up to 10 of the most recently printed faxes. Replace the toner cartridge. See Replacing a toner cartridge.


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Reports are not printing correctly

If a transmission report or an activity report is not printed correctly, try one or more of the following solutions.


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Version 1.00E, Copyright © 2003, SEIKO EPSON CORPORATION