Problems and Solutions

Setup and Software Installation Problems

It's a good idea to check Epson's support web site periodically for free updates to your printer driver. Visit Download instructions are posted for your convenience.

The printer makes noise after ink cartridge installation.

You're having problems installing the printer software.

Printer Problems

Only the green  power light is on, but nothing prints.

The printer sounds as though it is printing, but nothing prints.

Your printer makes noise when you turn it on or after it has been sitting for awhile.

Your printer is performing routine maintenance.

You don't see the printer icon in the lower right corner of your screen (taskbar) in Windows.

Try restarting your computer. If you still don't see the icon, follow these steps:

  1. Click Start, point to Settings or Printers and Faxes, then select Printers.
  2. Right-click your printer and select Printing Preferences.
  3. Click the Maintenance tab.
  4. Click the Speed and Progress button, then click the Monitoring Preferences button.
  5. Click the Shortcut Icon box. Then click OK to close the open windows.

Printing is too slow.

Make sure your system meets the requirements listed in System Requirements. If you're printing a high-resolution image, you need more than the minimum requirements listed. You may also need to:

For the fastest printing, try these tips:

Print Quality Problems

You see banding (light lines).

Your printout is blurry or smeared.

Your printout is faint or has gaps.

You see wrong or missing colors.

Your printout is grainy.

Paper Feeding Problems

Paper doesn't eject fully or is wrinkled.

Paper doesn't feed correctly or jams in the printer.

If your paper loads incorrectly or jams frequently:

Miscellaneous Printout Problems

The image is inverted, as if viewed in a mirror.

The printer prints blank pages.

The margins are incorrect.

Output is not what you expect when printing borderless photos.

Too many copies are printing.

Make sure that the Copies option in your printer software or program is not set for multiple copies.

You see incorrect characters.

The image size/position is incorrect.

Make sure the paper and layout options are set correctly.

There are scratches on your print.

If you're printing on glossy paper, prints may be scratched if not handled properly. Don't place objects on top of your prints, and be careful not to scratch them with your fingernails. For best results, frame your prints under glass.