Paper Jam Problems - Roll Paper

If roll paper has jammed inside the product, try these solutions:

  1. Cancel the print job from your computer, if necessary.
  2. Press the  paper/cancel button to eject the paper from the rear of the product.
  3. Turn the knobs on the roll paper holders to take up the paper.


  4. Press the  paper/cancel button to cancel the error.
  5. If you are unable to remove the paper, turn the printer off and slowly pull the paper out from the rear of the product.
  6. If you cannot remove the paper from the rear, cut the paper at the roll paper feeder and pull the paper out from the front.
    Caution:
    Forcibly removing jammed paper from the product could damage the product.
  7. If the  paper/cancel light is still flashing, turn off the product, wait a moment, then turn it back on.
    Note: If you are unable to remove the paper, contact Epson for support.
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