Product Status Messages

You can often diagnose problems with your product by checking the messages or icons on its LCD screen.

Error Messages

LCD screen message	Solution
Prepare empty waste ink bottle.	The waste ink bottle is almost full. Make sure you have a replacement waste ink bottle handy.
Chip Unit Error Chip unit not recognized. Reattach or replace.	Remove and reinstall the chip unit. If the error recurs, replace the chip unit with a new one. Condensation may have formed inside the ink tank. Make sure the ink is at room temperature for at least four hours.
Chip Unit Error Chip unit not recognized. Is this ink supported by this printer model?	Use only chip units from genuine Epson ink packs specified for this product.
Check Ink Levels	Check the remaining ink in the ink tank using the scale on the ink pack and, if necessary, refill the ink and replace the chip unit. Make sure you have a replacement ink pack in the correct color handy.
Command Error Check print settings on RIP.	Press the pause/cancel button and select Job Cancel. Make sure the installed RIP software is compatible with the product.
F/W Install Error Firmware update failed. Restart the printer.	Turn off the product, wait a few minutes, and turn it on again. Then reinstall the firmware again. If this message persists, contact Epson for support.
Auto Take-up Reel Unit stopped.	Press the pause/cancel button and select Job Cancel to cancel printing. Then set the Auto switch on the auto take-up reel to the off position, set it back to the original position, and reattach the media to the auto take-up reel.
Media Size Error Load correct size media.	Raise the media loading lever and remove the currently loaded media. Be sure the media is at least 11.8 inches (300 mm) wide. If this message appears even when the media is the correct width, turn off the Media Size Check setting and try printing again.
Maintenance Request Replace Part Soon or Replace Part Now XXXXXXXXXX	The product part indicated is nearing or at the end of its service life. Contact Epson for support and provide them with the service code shown on the LCD screen. You must replace the part before printing again. If you continue to print, a call for service occurs.
Call For Service XXX Error XXX Power off and then on. If this doesn't work, note the code and call for service.	A call for service occurs when: The power cable is not connected securely An error occurs that cannot be cleared When a call for service has occurred, the printer automatically stops printing. Turn off the printer, disconnect the power cable from both the outlet and the printer, and then reconnect them. Turn the printer on and off several times. If the same call for service is displayed on the LCD screen, contact Epson for support and provide them with the service code shown on the LCD screen.

Status Icons

Icons	Description
Waste ink bottle status	The waste ink bottle status is indicated as follows: The height of the indicator corresponds to the remaining capacity. The waste ink bottle is almost full. Make sure you have a new waste ink bottle ready. The waste ink bottle is full. Replace the waste ink bottle with a new one.
Chip unit status	The chip unit status (1) is indicated as follows (2: color of affected ink): Ready to print. Check the ink level in the ink tank, and replace the chip unit and refill the ink. The icon flashes when the ink tank is close to being empty. Check the message on the LCD screen. An error has occurred. Check the message on the screen, and clear the error. The chip unit is incompatible or could not be recognized by the product, or the slider is unlocked. Check the slider and replace the chip unit, if necessary.

Icons

Description

Waste ink bottle status

The waste ink bottle status is indicated as follows:

The height of the indicator corresponds to the remaining capacity.

The waste ink bottle is almost full. Make sure you have a new waste ink bottle ready.

The waste ink bottle is full. Replace the waste ink bottle with a new one.

Chip unit status

The chip unit status (1) is indicated as follows (2: color of affected ink):

Ready to print.

Check the ink level in the ink tank, and replace the chip unit and refill the ink. The icon flashes when the ink tank is close to being empty.

Check the message on the LCD screen.

An error has occurred. Check the message on the screen, and clear the error.

The chip unit is incompatible or could not be recognized by the product, or the slider is unlocked. Check the slider and replace the chip unit, if necessary.