If paper has jammed in the duplexer (rear cover),
follow the steps here to clear the jam.
- Cancel the
print job, if necessary.
- Press the
tabs and open the rear cover.
- Carefully
remove any jammed paper.
Note: Do not
touch the paper rollers.
- Remove the
duplexer.
- Remove any jammed paper.
- Remove any
jammed paper from the duplexer.
- Press the
tabs to open the duplexer.
- Carefully
remove any jammed paper stuck inside then close the duplexer.
- Reinstall
the duplexer.
- Close the
rear cover.
- Follow the
prompts on the LCD screen to clear any error messages. If you still
see a paper jam message, check the other paper jam solutions.