Paper Jam Problems in the Duplexer (Rear Cover)

If paper has jammed in the duplexer (rear cover), follow the steps here to clear the jam.

  1. Cancel the print job, if necessary.
  2. Press the tabs and open the rear cover.

  3. Carefully remove any jammed paper.

    Note: Do not touch the paper rollers.
  4. Remove the duplexer.

  5. Remove any jammed paper.

  6. Remove any jammed paper from the duplexer.
  7. Press the tabs to open the duplexer.

  8. Carefully remove any jammed paper stuck inside then close the duplexer.

  9. Reinstall the duplexer.

  10. Close the rear cover.

  11. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
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