Paper Jam Problems Inside the Product

If you see a message that paper has jammed inside the product, follow the steps here or on the LCD screen to clear the jam.

  1. Cancel the print job, if necessary.
  2. Remove any jammed paper from the rear paper feed slot.
  3. Open the printer cover and remove any jammed paper inside.


    Caution:
    Do not touch the flat white cable or the metal bar inside your product.


  4. Close the printer cover.


  5. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
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