If the interactive pens do not work, try the
following solutions:
- The pens turn off automatically when not in use.
Pick up the pen to turn it back on.
- Make sure PC
Interactivity is set to On
on the projector's interactive toolbar.
- Make sure
you are not covering the black section near the tip of the
pen.
- Make sure the pen tip is securely attached to the
pen.
- Try replacing the soft pen tip with the hard pen
tip.
- Make sure
nothing is blocking the signal between the pen and the interactive
pen receiver on the projector.
- Try
holding the pen at a different angle so that your hand is not
blocking the signal.
- Make sure
the cable cover is in place to keep cables from blocking the
signal.
- Make sure
the pen battery has enough power. Press the button
on the side of the pen to check remaining battery power. Try
replacing the battery.
- If you are
projecting from a computer, make sure the USB cable is connected to
the computer and projector.
- Dim the
room lights and turn off any fluorescent lights. Make sure the
projection surface and pen receiver are not in direct sunlight or
other sources of bright lighting.
- Remove any
decorative lights from around the projector or projection
surface.
- If the pen
tip is worn out or damaged, you may need to replace it.
- Make sure
the interactive pen receiver on the projector is clean and free
from dust.
- Make sure
there is no interference from infrared remote controls, mice, or
infrared microphones.
- Make sure
you have calibrated the system. Try recalibrating.
- If you are using a Mac with your projector, make
sure that you installed the Easy Interactive Tools software, and
that you have downloaded and installed the latest Easy Interactive
Driver from the Epson support site.
- If you are using multiple interactive projectors in
the same room, make sure you are using a sync cable between the
projectors and that the Installation of
Projectors > Sync of
Projectors setting in the Pen/Touch menu is set to
Wired. If you do
not have a sync cable, set the Infrared
Intensity setting to Strong in the Pen/Touch menu.
- Make sure there are no devices, such as rotary
devices or transformers, generating powerful noise near the
projector. The interactive features may not operate correctly.
- If you are using Epson iProjection
(Windows/Mac) software, select Set Options and make sure Use Interactive Pen is enabled. Also, select
the Adjust performance tab and
select Transfer layered
window.
- If you are using a Quick Wireless Connection USB
Key, start the Epson Quick Wireless Connections Settings program on
your computer, select the General
settings tab and make sure Use
Interactive Pen is enabled. Also, select the Adjust performance tab and select
Transfer layered window.
- When using multiple projectors and you are not able
to use the interactive feature, check the USB cable connection
between the projectors.
- Make sure the USB cable is securely connected to the
USB-A1 or USB-A2 port on the first projector.
- If the USB-B2 setting is Off in the Pen/Touch menu, connect the USB
cable to the USB-B1 port of the
other projector.
- If the USB-B2 setting is set to one of the HDMI
sources in the Pen/Touch menu, connect the USB cable to the
USB-B2 port of the other
projector. The interactive feature is only available when you
select the input source specified in the USB-B2 setting.