Solutions When the Interactive Pens Do Not Work

If the interactive pens do not work, try the following solutions:
  • The pens turn off automatically when not in use. Pick up the pen to turn it back on.
  • Make sure PC Interactivity is set to On on the projector's interactive toolbar.
  • Make sure you are not covering the black section near the tip of the pen.
  • Make sure the pen tip is securely attached to the pen.
  • Try replacing the soft pen tip with the hard pen tip.
  • Make sure nothing is blocking the signal between the pen and the interactive pen receiver on the projector.
  • Try holding the pen at a different angle so that your hand is not blocking the signal.
  • Make sure the cable cover is in place to keep cables from blocking the signal.
  • Make sure the pen battery has enough power. Press the button on the side of the pen to check remaining battery power. Try replacing the battery.
  • If you are projecting from a computer, make sure the USB cable is connected to the computer and projector.
  • Dim the room lights and turn off any fluorescent lights. Make sure the projection surface and pen receiver are not in direct sunlight or other sources of bright lighting.
  • Remove any decorative lights from around the projector or projection surface.
  • If the pen tip is worn out or damaged, you may need to replace it.
  • Make sure the interactive pen receiver on the projector is clean and free from dust.
  • Make sure there is no interference from infrared remote controls, mice, or infrared microphones.
  • Make sure you have calibrated the system. Try recalibrating.
  • If you are using a Mac with your projector, make sure that you installed the Easy Interactive Tools software, and that you have downloaded and installed the latest Easy Interactive Driver from the Epson support site.
  • If you are using multiple interactive projectors in the same room, make sure you are using a sync cable between the projectors and that the Installation of Projectors > Sync of Projectors setting in the Pen/Touch menu is set to Wired. If you do not have a sync cable, set the Infrared Intensity setting to Strong in the Pen/Touch menu.
  • Make sure there are no devices, such as rotary devices or transformers, generating powerful noise near the projector. The interactive features may not operate correctly.
  • If you are using Epson iProjection (Windows/Mac) software, select Set Options and make sure Use Interactive Pen is enabled. Also, select the Adjust performance tab and select Transfer layered window.
  • If you are using a Quick Wireless Connection USB Key, start the Epson Quick Wireless Connections Settings program on your computer, select the General settings tab and make sure Use Interactive Pen is enabled. Also, select the Adjust performance tab and select Transfer layered window.
  • When using multiple projectors and you are not able to use the interactive feature, check the USB cable connection between the projectors.
    • Make sure the USB cable is securely connected to the USB-A1 or USB-A2 port on the first projector.
    • If the USB-B2 setting is Off in the Pen/Touch menu, connect the USB cable to the USB-B1 port of the other projector.
    • If the USB-B2 setting is set to one of the HDMI sources in the Pen/Touch menu, connect the USB cable to the USB-B2 port of the other projector. The interactive feature is only available when you select the input source specified in the USB-B2 setting.
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