Product Status Messages

You can often diagnose problems with your product by checking the messages on its LCD screen. You can also select the

help icon to see help information and how-to instructions on the screen.

Note: If the LCD screen is dark, tap the screen to wake the product from sleep mode.

LCD screen message	Condition/solution
Check the following if a computer is not found. - Connection between the scanner and the computer (USB or network) - Installation of a necessary application - Application version - Power supply to the computer - Firewall and security software settings - Group settings of a scanner and Document Capture Pro - Execution of re-searching For details, see your documentation.	Try the following: Make sure the product is connected correctly and the latest versions of Epson Scan 2 and Document Capture Pro (Windows) or Document Capture (Mac) are installed on your computer. Make sure the AC adapter is securely connected to the product and an electrical outlet. Check that the outlet is working properly by plugging another electrical device into it. Check the firewall settings for Epson software. Make sure the Group setting is the same for the computer and the product. Search for the computer again.
The combination of the IP address and the subnet mask is invalid. See your documentation for more details.	There is a problem with the network connection to your product. Check the solutions in this guide.
RECOVERY MODE	A firmware update has failed. Connect your product using a USB cable and try updating the firmware again. If you still receive this error message, contact Epson for support.
DNS error. Check DNS settings.	A communication error during scanning to a shared folder over a network has occurred. Try the following: Make sure the computer you are scanning to is turned on and not in sleep mode. Temporarily disable the computer's firewall and security software, then try saving a scan over the network again. If successful, check your security software settings. Check the computer's network type to make sure it is not set to Public; you cannot save a scan to a shared folder over a public network. Click the link to "Cannot Save a Scan to a Shared Folder Over a Network" below for instructions. Make sure the shared folder path matches the path registered to your product contacts list. Make sure the IP address of the computer is correct. If using DHCP, obtain the IP address again. If using a static IP address, change the computer name in the shared folder path to the IP address and try again. (For example, change \\EPSON02\SCAN to \\192.168.xxx.xxx\SCAN) Make sure the DNS setting is correct, and that the computer name and IP address match when the DNS server management table is updated. Contact your network administrator.
Authentication error. Check the location, user name and password.	An authentication error during scanning to a shared folder over a network has occurred. Make sure the computer's user name and password are correct and match those registered to your product contacts list. Also make sure the password has not expired.
Communication error. Check the Wi-Fi/network connection.	A wireless communication error during scanning to a shared folder over a network has occurred. Try the following: Make sure the path to the shared folder matches the path registered to your product's contact list. Make sure you enabled access rights to the shared folder in the folder Properties when you created the shared folder. See the link below for instructions on creating a shared folder using the correct properties. Windows: Make sure the Use Microsoft network sharing setting is enabled in Web Config. Select Network > MS Network to access the setting. See the link below for instructions on accessing Web Config.
The file name is already in use. Rename the file and scan again.	A file of the same name already exists in the shared network folder you are trying to scan to. Change the file name, or move or deleted files as necessary and try scanning to the shared folder again.
Scanned file(s) are too large. Only XX page(s) have been sent. Check if the destination has enough space.	The storage on the computer you are trying to scan to does not have enough space to store your scan. Increase the free space and try again.