Paper Jam Problems

If an original is jammed in the scanner, clear the jam according to the procedure for the scanner position.

Note: Do not change the scanner position while scanning, otherwise the original will get jammed.

Vertical Path Position

Turn off your product.
Remove all originals from the input tray.
Open the vertical path cover.
Pull down the cover open lever and open the scanner cover.
Gently pull out any jammed originals from inside the product.
If you cannot pull originals straight up, carefully pull out any jammed originals from the output tray in the direction of the arrow.

Note: Make sure there is no paper inside the scanner.
Close the scanner cover with both hands. Then, close the vertical path cover.

Caution:

Before restarting scanning, make sure that the scanner is stationary. If the scanner is not stationary, it could cause the original to jam.
Carefully follow all loading instructions when you reload originals.

Turn off your product.
Remove all originals from the input tray.
Pull the lever to open the scanner cover.
Gently pull out any jammed originals from inside the product.
If you cannot pull originals straight up, carefully pull out any jammed originals from the output slot in the direction of the arrow.

Note: Make sure there is no paper inside the scanner.
Close the scanner cover with both hands.

Important: Before restarting scanning, make sure that the scanner is stationary. If the scanner is not stationary, it could cause the original to jam.
Carefully follow all loading instructions when you reload originals.

If originals jam in the product frequently, try the following:

For originals with folds or that are curled, flatten the original before loading.
When loading originals with a mixture of different sizes, load the originals with the side to be scanned facing up and in descending order of paper size with the widest at the back and the narrowest at the center of the input tray. Next, slide the edge guides to align them with the widest originals.

If the problem is not solved, try scanning the originals at each size separately, or scan the originals one by one. Align the edge guides to the width of the originals each time you load them.
Press the slow mode button to slow down the scanning speed (DS-C490).
Clean inside the product and clean the rollers. If the rollers were previously removed for cleaning, make sure they were properly reinstalled.
Check the number of sheets scanned by the pickup roller. If the number of scans exceeds the pickup roller's service life (50,000 sheets), replace the roller assembly kit with a new one. Even if the number of scans does not exceed the pickup roller's service life, we recommend replacing the roller assembly kit with a new one if the surface of the roller is worn out.
Note: You can check the number of sheets scanned by the pickup roller in the Epson Scan 2 Utility. Start the Epson Scan 2 Utility, click the Counter tab, and then check the Number of Scans under Roller Assembly Kit.
After scanning, remove the original from the output tray or the output slot.