Product Status Messages

You can often diagnose problems with your product by checking the messages on the LCD screen.

LCD screen message	Condition/solution
Change paper settings Paper setting in the printer driver is different from paper information registered in the printer. Change paper setting from the application or the driver. For details, see your documentation.	To change paper information that was registered using Epson Media Installer, load the paper and then use the control panel. You can also use Epson Media Installer to change paper information for paper that has not been loaded. Depending on the version of Epson Media Installer you are using, you may not be able to change the paper information.
Replacing the auto cutter blade is recommended. For details, see your documentation.	The cutter has worn out. Replace the cutter.
TCP/IP configuration failed The combination of the IP address and the subnet mask is invalid. See your documentation for more details.	Enter the correct values for the IP address and the default gateway. Check with your network administrator if you do not know the correct values.
Communication between the network and the printer is unstable. You may be able to resolve this by setting IEEE802.3az (Energy Efficient Ethernet) to "Off". See your documentation for more details.	See the online Administrator's Guide for detailed information.
The initial password is the product's serial number. Please check the serial number. See your documentation for more details.	See the online Administrator's Guide for detailed information.
The initial password is provided on the label attached to the product. See your documentation for more details.	See the online Administrator's Guide for detailed information.
Recovery Mode	Started in recovery mode because firmware update failed. Follow the steps below to update the firmware again. Connect the computer and printer by USB (in recovery mode, updates over a network connection are not possible). Download the latest firmware from the Epson support site, and then start the update.
Paper setting in the printer driver is different from paper information registered in the printer. Change paper setting from the application or the driver. For details, see your documentation.	To change paper information that was registered using Epson Media Installer, load the paper and then use the control panel. You can also use Epson Media Installer to change paper information for paper that has not been loaded. However, you may not be able to change the paper information depending on the version of Epson Media Installer you are using.
Optional storage unit does not have enough space. Cannot save any more jobs. See your documentation for how to delete stored print jobs.	Use with models equipped with external storage other than an SSD Unit. If the external storage is full and you cannot save data, delete unnecessary data.
Printer error. Turn the power off and on again. If the problem persists, contact Epson Support.	Turn the power off and on again.
The combination of the IP address and the subnet mask is invalid. See your documentation for more details.	The combination of the IP address and the subnet mask is invalid. See XXX for more details.
Communication between the network and the printer is unstable. You may be able to resolve this by setting IEEE802.3az (Energy Efficient Ethernet) to "Off". See your documentation for more details.	When IEEE802.3az is set to "On", the network connection status may become unstable,and printing may not be possible depending on your network environment. Set this to "Off" when printing is complete.
The storage is full. Cannot save any more jobs. See the manual for details on deleting stored print jobs.	See the online Administrator's Guide for detailed information.
The initial password is provided on the label attached to the product. See your documentation for more details.	See the online Administrator's Guide for detailed information.
Web Video Manual	For more details, see the Epson Video Manuals.
Turn the power off, and then seethe documentation to remove the bulk ink solution from the printer.	Remove the bulk ink delivery system.
After moving or transporting the printer, see the documentation before starting the printer.	See the following for more information.

Error message	Condition/solution
A printer part needs to be replaced. Contact Epson Support. For details, see your documentation. XXXXXXXX (Where XXXXXXXX is a 6-digit or 8-digit alphanumeric code.)	A part used in the printer is nearing the end of its service life. Contact your dealer or Epson Support and tell them the maintenance request code. This cannot be cleared until the part is replaced. A printer error occurs if you continue to use the printer.
Printer error. Turn the power off and on again. If the problem persists, contact Epson Support. XXXXXXXX (Where XXXXXXXX is a 6-digit or 8-digit alphanumeric code.)	An error message is displayed in the following situations. The power cable is not connected securely An error that cannot be cleared occurs When a printer error occurs, the printer automatically stops printing. Turn off the printer, disconnect the power cable from the outlet and from the AC inlet on the printer, and then reconnect. Repeat this several times if the error continues to occur. If the same error message is displayed on the LCD screen, contact Epson for support and provide them with the displayed service code.
The printer cannot communicate with the bulk ink solution. Turn the power off, connect the cables correctly, and then restart the printer. XXXXXXXX	Printer error is displayed in the following cases. The cable is not connected securely This message is displayed when a connection fails, such as with a USB device. Turn off the printer and connect the USB or other devices correctly. When the ink tube connector on the bulk ink delivery system is not inserted correctly An error that cannot be cleared occurs When a printer error occurs, the printer automatically stops printing. Turn off the printer, disconnect the power cable from the outlet and from the AC inlet on the printer, and then reconnect. Turn the printer on and off several times.
The cover is open. Close the rear cover, and then turn the power on again. XXXXXXXX	This message is displayed when the cover of the bulk ink delivery system is not attached or is installed incorrectly. Turn off the printer and attach the cover of the bulk ink delivery system correctly.

Error message

Condition/solution

A printer part needs to be replaced.

Contact Epson Support.

For details, see your documentation.

XXXXXXXX

(Where XXXXXXXX is a 6-digit or 8-digit alphanumeric code.)

A part used in the printer is nearing the end of its service life.

Contact your dealer or Epson Support and tell them the maintenance request code.

This cannot be cleared until the part is replaced. A printer error occurs if you continue to use the printer.

Printer error. Turn the power off and on again. If the problem persists, contact Epson Support.

XXXXXXXX

(Where XXXXXXXX is a 6-digit or 8-digit alphanumeric code.)

An error message is displayed in the following situations.

The power cable is not connected securely
An error that cannot be cleared occurs

When a printer error occurs, the printer automatically stops printing. Turn off the printer, disconnect the power cable from the outlet and from the AC inlet on the printer, and then reconnect. Repeat this several times if the error continues to occur.

If the same error message is displayed on the LCD screen, contact Epson for support and provide them with the displayed service code.

The printer cannot communicate with the bulk ink solution.

Turn the power off, connect the cables correctly, and then restart the printer.

XXXXXXXX

Printer error is displayed in the following cases.

The cable is not connected securely
This message is displayed when a connection fails, such as with a USB device. Turn off the printer and connect the USB or other devices correctly.
When the ink tube connector on the bulk ink delivery system is not inserted correctly
An error that cannot be cleared occurs

The cover is open.

Close the rear cover, and then turn the power on again.

XXXXXXXX

This message is displayed when the cover of the bulk ink delivery system is not attached or is installed incorrectly.

Turn off the printer and attach the cover of the bulk ink delivery system correctly.