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Problem Solver

Restrictions on EPSON Status Monitor 3

For the ink jet printer or all-in-one
For the laser printer

The operation of EPSON Status Monitor 3 is different, depending on whether the printer or all-in-one is connected to the network interface for use in the wireless LAN environment or to the computer directly, as described below.

For the ink jet printer or all-in-one

The operation of the printer or all-in-one connected directly to the computer as a shared printer is the same as that connected to the wireless LAN.

Note:
The following explanation uses screen images of Windows XP. The screen images are the same for Macintosh.

Cartridge information

When the printer or all-in-one is connected to the wireless LAN, all information is displayed as "Unknown" even if you click the Information button in the EPSON Status Monitor 3 dialog box.

Connected to the computer directly

Connected to the wireless LAN

Available number of printed sheets

When some of the ink becomes less than half, the available number of printed sheets appears if the printer or all-in-one is connected directly to the computer. However, this information does not appear if the printer or all-in-one is connected with the wireless LAN.

Connected to the computer directly

Connected to the wireless LAN

Error for paper-out or paper jammed

When the paper has run out or is jammed, the Continue button appears if the printer or all-in-one is connected directly to the computer. However, this information does not appear if the printer or all-in-one is connected to the wireless LAN. Follow the on-screen instructions to clear the error.

Connected to the computer directly

Connected to the wireless LAN

Ink replacement utility

If the printer or all-in-one is connected directly to the computer, the Ink Replacement Utility dialog box appears when the ink has run out. When you click the OK button, the print head moves to the ink cartridge replacement position. On the other hand, if the printer or all-in-one is connected to the wireless LAN, you need to press the button on the printer or all-in-one to move the print head. Follow the on-screen instructions to replace the ink cartridge.

Connected to the computer directly

Connected to the wireless LAN

Cancel printing when an error occurs

When the printer error dialog box appears and then you click the Cancel button, printing is canceled if the printer or all-in-one is connected directly to the computer. However, printing is not canceled if the printer or all-in-one is connected to the wireless LAN. Follow the on-screen instructions to clear the error first, and then see steps 1 to 3 below if you are using Windows, or step 3 only if you are using Macintosh.

Click the Start menu, point to Control Panel, select Printers and Other Hardware, and then select Printers and Faxes. Double-click the printer icon for which you want to cancel printing.
For Windows Me/98SE/2000, click the Start menu, point to Settings, and then select Printers.

Click the print data. From the Document menu, select Cancel.
For Windows Me/98SE, select Cancel Printing from the Document menu.

Turn off the printer, and then turn it back on after a while.


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For the laser printer

For Windows XP Service Pack 2 Users

If you share the laser printers on the computer running Windows XP Service Pack 2 on the network, client computers with the following conditions cannot monitor the printers using EPSON Status Monitor 3:

Solution

Click Start, point to Control Panel, and then select Security Center. Click Windows Firewall.

Click the Exceptions tab, and then click the Add Program button.

Click the Browse button.

Select the program located in the following folder, using the Look in pull-down menu.

C:\Program Files\Common Files\EPSON\EBAPI\EEBAgent.exe

Note:
  • Substitute the drive letter for your operating system.
  • If you have upgraded EPSON Status Monitor 2 to EPSON Status Monitor 3, select the folder where EPSON Status Monitor 2 is installed.

Confirm that EEBAgent.exe is registered in the Programs list, and then click OK.

Confirm that the check box for EEBAgent.exe is selected in the Programs and Services list, and then click OK.

The Job Management function cannot be used (except in the wired LAN connection)

In the Monitoring Preferences dialog box, the Job Management setting does not appear. Therefore, the Job Information tab and the Notification message when your print job is finished dialog box do not appear.

Note:
The models available on the market after 2004 are excluded.


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Version 1.00E, Copyright © 2003, SEIKO EPSON CORPORATION