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Problem Solver / Printing Problems

Print Quality Problems

The background is dark or dirty
White dots appear in the printout
Print quality or tone is uneven
Half-tone images print unevenly
Toner smudges
Areas are missing in the printed image
Completely blank pages are output
The printed image is light or faint
The non-printed side of the page is dirty

The background is dark or dirty

Cause What to do
You may not be using the correct type of paper for your product. If the surface of your paper is too rough, printed characters may appear distorted or broken. EPSON special paper, or smooth, high-quality copier paper is recommended for best results. See Available paper types for information on choosing paper.

The paper path inside the product may be dusty.

Clean internal product components by printing three pages with only one character per page.


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White dots appear in the printout

Cause What to do

The paper path inside the product may be dusty.

Turn off the product. Clean internal product components by printing three pages with only one character per page.


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Print quality or tone is uneven

Cause What to do
Your paper may be moist or damp. Do not store paper in a humid or damp environment.
The print head is dirty. See Cleaning the print head and clean the print head.
There may be no toner left in the toner cartridge. If the message in the LCD panel or in EPSON Status Monitor 3 indicates that the amount of toner left is low, replace the toner cartridge. See Toner Cartridge. You can also check the remaining toner with the following symbols on the Basic Settings tab in the printer driver.
Toner low: !
Toner end: x

There may be a problem with the photoconductor unit.

Replace the photoconductor unit. See Photoconductor Unit.


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Half-tone images print unevenly

Cause What to do
Your paper may be moist or damp. Do not store paper in a humid or damp environment. Be sure to use paper that is newly unwrapped.
The gradation setting is too small when printing graphics. On the Basic Setting menu in the printer driver, click More Settings, adjust the gradation setting by sliding the Contrast slider bar.
There may be no toner left in the toner cartridge. If the message in the LCD panel or in EPSON Status Monitor 3 indicates that the amount of toner is low, replace the toner cartridge. See Toner Cartridge. You can also check the remaining toner with the following symbols on the Basic Settings tab in the printer driver.
Toner low: !
Toner end: x
There may be a problem with the photoconductor unit. Replace the photoconductor unit. See Photoconductor Unit.

The print head is dirty.

See Cleaning the print head and clean the print head.


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Toner smudges

Cause What to do
Your paper may be moist or damp. Do not store your paper in a humid or damp environment.
You may not be using the correct type of paper for your product. Epson special paper or smooth, high-quality copier paper is recommended for best results. See Available paper types for information on choosing paper.
The paper path inside the product may be dusty. Clean internal product components by printing three pages with only one character per page.

There may be a problem with the photoconductor unit.

Replace the photoconductor unit. See Photoconductor Unit.


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Areas are missing in the printed image

Cause What to do
Your paper may be moist or damp. This product is sensitive to moisture absorbed by the paper. The higher the moisture content in the paper, the lighter the printout. Do not store paper in a humid or damp environment.

You may not be using the correct type of paper for your product.

If the surface of your paper is too rough, printed characters may appear distorted or broken. Epson special paper or smooth, high-quality copier paper is recommended for best results. See Available paper types for information on choosing paper.


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Completely blank pages are output

Cause What to do
The product may have loaded more than one sheet at a time. Remove the paper stack and fan it. Tap it on a flat surface to even the edges, then reload the paper.
There may be no toner left in the toner cartridge. If the message in the LCD panel or in the EPSON Status Monitor 3 indicates that the amount of toner is low, replace the toner cartridge. See Toner Cartridge. You can also check the remaining toner with the following symbols on the Basic Settings tab in the printer driver.
Toner low: !
Toner end: x
The problem may be with your application, interface cable, or product. Confirm the application setting and interface connection, and print out a status sheet. See Printing a Status Sheet. If a blank page is ejected, the problem may be with the product. Turn off the product and contact your dealer.
The Paper Size setting may be incorrect. Make sure the correct paper size is set in the Tray Menu on the control panel.

There may be a problem with the photoconductor unit.

Replace the photoconductor unit. See Photoconductor Unit.


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The printed image is light or faint

Cause What to do
Your paper may be moist or damp. Do not store your paper in a humid or damp environment.
The Toner Save mode may be on. Turn off the Toner Save mode using the printer driver.
There may be no toner left in the toner cartridge. If the message in the LCD panel or in EPSON Status Monitor 3 indicates that the amount of toner left is low, replace the toner cartridge. See Toner Cartridge. You can also check the remaining toner with the following symbols on the Basic Settings tab in the printer driver.
Toner low: !
Toner end: x
There may be a problem with the photoconductor unit. Replace the photoconductor unit. See Photoconductor Unit.

The print head is dirty.

See Cleaning the print head and clean the print head.


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The non-printed side of the page is dirty

Cause What to do

Toner may have spilled onto the paper feed path.

Clean internal product components by printing three pages with only one character per page.


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