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Problem Solver / Scanning Problems

Scanned Image Problems

The edges of a document are not scanned.
The scanned area is inappropriate.
Document is not scanned or only a few dots appear as the scanned image.
A line of dots is always missing from the scanned image.
A line of dots always appears in the scanned image.
Black vertical lines appear on the scanned image or the image is all black.
When scanning an original, straight lines in the image come out jagged.
The image is distorted or blurred.
Colors are patchy or distorted at the edges of the image.
The image is dark.
Moiré (cross-hatch) patterns appear in the scanned image.
Poor character recognition during OCR scanning.
The image is larger or smaller than the original.
Scanned images cannot be printed or come out garbled when printed.
Colors differ from the original.
Images cannot be located properly in the Thumbnail preview.
The scanned image differs from the original.

The edges of a document are not scanned.

Place the document away from the edges of the document table to avoid any unwanted image cropping.

The area with a width of 1.5 mm from both horizontal and vertical rulers cannot be scanned.

1. Maximum unreadable area of 1.5 mm
2. Maximum unreadable area of 1.5 mm

Note:
These values are used for reflective documents. We recommend that you use the film holder for films.


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The scanned area is inappropriate.

Make sure if the transportation lock on the left side of the document table is set in the unlocked position. The transportation lock must always be set in the unlocked position except when transporting the product. See Scan Settings.


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Document is not scanned or only a few dots appear as the scanned image.

Try one or more of the following solutions.


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A line of dots is always missing from the scanned image.

If a line is missing on both your screen image and printout, this indicates the scanner sensor is malfunctioning. Contact your dealer.


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A line of dots always appears in the scanned image.

If this happens on both your screen image and printout, this indicates that the document table may be dusty or scratched. Clean the document table.


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Black vertical lines appear on the scanned image or the image is all black.

Make sure if the transportation lock on the left side of the document table is set in the unlocked position. The transportation lock must always be set in the unlocked position except when transporting the product. See Scan Settings.


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When scanning an original, straight lines in the image come out jagged.

Make sure the document orientation is perfectly straight on the document table. Align the vertical and horizontal lines with the scales at the top and side of the document table.


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The image is distorted or blurred.

Try one or more of the following solutions.

Caution:
Do not place heavy objects on the document table.


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Colors are patchy or distorted at the edges of the image.

Try one or more of the following solutions.

Caution:
Do not place heavy objects on the document table.


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The image is dark.

Try one or more of the following solutions.


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Moiré (cross-hatch) patterns appear in the scanned image.

A moiré is a cross-hatch pattern that appears on the scanned images when you scan printed materials. It is a result of interference that occurs due to the difference between the pitches of the scanning and the halftone screens.

Try one or more of the following solutions.


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Poor character recognition during OCR scanning.

Try one or more of the following solutions.


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The image is larger or smaller than the original.

Try one or more of the following solutions.


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Scanned images cannot be printed or come out garbled when printed.

Try one or more of the following solutions.


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Colors differ from the original.

Try one or more of the following solutions.


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Images cannot be located properly in the Thumbnail preview.

Try one or more of the following solutions.


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The scanned image differs from the original.

Try one or more of the following solutions.


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Version 1.00E, Copyright © 2003, SEIKO EPSON CORPORATION