Reference Guide

Index	Help	Safety

Contents	Glossary

Troubleshooting / Customer Support

Contacting Customer Support

For Users in the U.S. and Canada
For Users in Latin America

If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance.

For users in the U.S. and Canada

Epson provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed below:

Service	Access
World Wide Web	From the Internet, you can reach Epson Support at http://support.epson.com. At this site, you can download drivers and other files, look at product documentation, access troubleshooting information, and receive technical advice through e-mail.
Automated Telephone Service	Automated help services are available 24 hours a day, seven days a week. To use these services, you must have a touch tone telephone and call (800) 922-8911 with a touch tone telephone. Use SoundAdviceSM Express Code 70625 for the CX1500.

For users in Latin America

If you purchased your product in Latin America, Epson provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table:

Service	Access
World Wide Web	From the Internet, you can reach Epson Support at http://www.latin.epson.com. At this site, you can download drivers and other files, look at product documentation, access troubleshooting information, and receive technical advice through e-mail.

Country	Telephone number
Argentina	(54-11) 4346-0300
Brazil	(55-11) 4196-6350
Chile	(56-2) 200-3400
Colombia	(57-1) 523-5000
Costa Rica	(50-6) 210-9555 (1-800) 377-6627
Mexico Mexico City Other Cities	(52-55) 1323-2000 01-800-087-1080
Peru	(51-1) 224-2336
Venezuela	(58-212) 240-1111

Before you call, please have the following information ready:

Product name (Epson Stylus CX1500)

Product serial number

Proof of purchase (such as a store receipt) and date of purchase

Computer configuration

Description of the problem

Note:

For help using any other software on your system, see the documentation for that software for technical support information.

You can purchase ink cartridges, ribbon cartridges, paper, manuals, and accessories from your nearest Epson distributor. If you need help finding a distributor neear you, contact Epson as described above.

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