Make sure the USB cable is securely connected to both the CX1500 and your computer.
Make sure that EPSON Scan Tool Light is selected in your application software.
Make sure your software is installed correctly.
In the Device Manager menu, make sure the CX1500 appears under Imaging devices
hardware type without a question (?) or an exclamation (!) mark. If the CX1500
appears with a question (?) or an exclamation (!) mark, or as an Unknown devices
hardware type, uninstall EPSON Scan Tool Light. Then reinstall it following
the instructions in your Start Here sheet.
For WindowsXP and Me users:
Make sure the CX1500 icon does not appear more than once in the Scanners and
Cameras Properties dialog box. Double-click Scanners and Cameras in
the Windows Control Panel. Remove this product's icon from the window, then
reinstall EPSON Scan Tool Light following the instructions in your Start
Here sheet.
For Windows98 and 2000 users:
Make sure the CX1500 icon does not appear more than once in the Scanners and
Cameras Properties dialog box. To view the dialog box, double-click the Scanners
and Cameras icon in the Windows Control Panel. Remove this product from
the list of installed devices, then reinstall EPSON Scan Tool Light following
the instructions in your Start Here sheet.
Make sure your computer meets the other system requirements specified for the software you are using.
Make sure the computer has enough memory for your software. If the computer does not have enough memory available, see your software and computer documentation for details.