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Troubleshooting

Diagnosing the Problem

Error messages
Epson Status Monitor
Running a printer operation check

If you are connecting via the USB interface and are having difficulty printing, the problem may be related to your USB connection. Refer to Correcting USB Problems for details.

If your problem is not USB related, troubleshooting problems is best handled in two easy steps: first diagnose the problem, then apply likely solutions until the problem is fixed.

The information that you need to diagnose and solve most common problems is provided by online problem solving, the control panel, the Epson Status Monitor utility, or by running a printer operation check. Refer to the sections below.

If you have a specific problem relating to print quality, a printout problem not related to print quality, or a paper feeding problem, or if the CX6600 does not print at all, refer to the appropriate section in this chapter.

To solve a problem, you may need to cancel printing. For details, see Canceling Printing.

Error messages

You can identify many common problems using the ! Error light and error messages on your control panel. If the CX6600 stops working and the ! Error light is on, use the following table of error messages to diagnose the problem, then try the recommended solution.

Error Messages

Problem

Solution

There is no Index Sheet or it is not set correctly. Please perform again after a check.

The Index Form is not placed correctly.

Place the Index Form correctly. See Placing Photos and Documents on the Document Table.

Check of a picture is not carried out or marking is not right. Please perform again after a check.

The photos and the paper type are not selected correctly on the Index Form.

Fill in the circle on the Index Form to select the photos and the paper type correctly.

Paper is not selected on the Index Sheet or the oval is not filled in correctly. Check the Index Sheet, then try again.

The paper type is not selected correctly on the Index Form.

Fill in the circle on the Index Form to select the paper type correctly.

The data on the memory card has changed. Print a new Index Sheet, then try again.

An image file on the memory card has been added or removed after an the Index Form was printed.

Print the Index Form again.

No memory card. Operation canceled.

A memory card was not inserted when you selected print directly from a memory card or scan to a memory card.

Insert a memory card into the memory card slot. See Loading Memory Cards.

Cannot recognize the memory card. Do you want to format the card?

The memory card inserted in the CX6600 cannot be recognized.

Format the memory card or insert a new memory card.

The memory card is write-protected. Operation canceled.

You cannot save an image to the memory card.

Release the write protection or insert another memory card.

There is not enough free space on the memory card. Operation canceled.

Not enough space is available to save the image to the memory card.

Insert a new memory card.

Cannot create a memory card folder. Operation canceled.

Cannot create a folder on the memory card.

Load a new memory card.

The memory card was removed. Operation canceled.

The memory card was ejected during the operation.

Reinsert the memory card.

Cannot be stored saved in the XXX mode.

The Save button is pressed in a mode other than the Copy mode.

You can only save the settings of the Copy mode.

The B&W button cannot be used to print in this mode. Press the Color button to print.

The B&W button was pressed while printing directly from a memory card.

Press the  Color button when you print directly from a memory card. When you copy in grayscale, select an item other than Glossy or DB Photo as the paper type.

The adjust lever is in the  position. Except when printing on envelopes, the  position is recommend.

The adjust lever is in the  position.

Set the adjust lever to the  position except when printing on envelopes.

No XXX ink cartridge -> Press the Color button to install a new ink cartridge.

The ink cartridge indicated is not installed.

Press the  Color button and open the scanner unit. Follow the messages on the LCD panel to install the ink cartridge. See Replacing an Ink Cartridge.

XXX ink out -> Press the Color button to begin ink cartridge replacement.

The ink cartridge indicated is empty.

Press the  Color button and open the scanner unit. Follow the messages on the LCD panel to replace the empty cartridge. See Replacing an Ink Cartridge.

XXX ink cartridge error -> Cartridge replacement is necessary. Press the Color button to begin.

An ink cartridge error occurred.

Press the  Color button and open the scanner unit. Follow the messages on the LCD panel to replace the cartridge. See Replacing an Ink Cartridge.

Paper out -> Load paper into the sheet feeder, then press the Color button.

No paper is loaded in the sheet feeder.

Load paper in the sheet feeder, then press the  Color button.

Scanner unit open -> Close the scanner unit.

Scanner unit is open.

Close the scanner unit securely.

Paper jam -> Press the Color button. Remove any remaining jammed paper by hand.

A paper jams has occurred.

Press the  Color button. If the paper jam is not cleared, remove the jammed paper by hand. See Paper jams.

Multi-page feed error -> Multiple pages have been fed into the printer at once. Remove and reload the paper, then press the Color button.

Multiple pages have been fed into the printer at once.

Remove and reload the paper, then press the  Color button.

Scanner error -> See your documentation and call service if necessary.

A scanner error has occurred.

Turn the CX6600 off, then back on. If the error message still appears, contact your dealer.

Printer error -> See your documentation and call service if necessary.

A printer error has occurred.

Turn the CX6600 off, then back on. If the error message still appears, contact your dealer.

Service Required.

Contact your dealer.


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Epson Status Monitor

The Epson Status Monitor utility provides status messages and a graphic display showing the current status of the CX6600. For details, see Checking the Printer Status.

If a problem occurs while printing, an error message appears in the Progress Meter window.

When the ink runs low or out, click the How to button in the Epson Status Monitor or Progress Meter window and Epson Status Monitor will lead you step-by-step through the cartridge replacement procedure.

If an error message indicating that parts inside the CX6600 are near the end of their service life appears, contact your dealer for replacement.


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Running a printer operation check

If you are unable to determine the source of the problem, performing a printer operation check can help you determine whether the problem comes from the CX6600 or the computer.

To perform a printer operation check, follow these steps.

Disconnect the USB cable from your computer.

Make sure that Letter-size paper is loaded in the sheet feeder.

Press the  On button to turn on the CX6600, and make sure the ! Error light is off.

Press the Setup Mode button to enter Setup Mode.

Press the A or the / Select button repeatedly until 3.Nozzle check appears on the LCD panel, then press the  Color button. The CX6600 starts printing.

The CX6600 prints an operation check page that includes a nozzle check pattern.

Compare the quality of the printed test page with the sample shown below. If there are no print quality problems, the CX6600 is fine and the problem probably lies with the printer software settings, the application settings, the interface cable (be sure to use a shielded cable), or the computer itself.

If the test page does not print satisfactorily, there is a problem with the CX6600. For example, if bands appear in the check pattern as shown below, this could mean that it has a clogged ink nozzle or a misaligned print head. See Cleaning the Print Head for details on cleaning the print head.


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Version 1.00E, Copyright © 2001, SEIKO EPSON CORPORATION