EPSON

Scanner Problems

Error Indicators

When an error occurs, the scanner stops operating and the Error and Ready lights indicate the error type.
Error light (Red)
Ready light (Green)
Meaning
On
On
The scanner has received incorrect commands from your scanning software.
When this error occurs, try to scan the document again. The scanner returns to normal when it receives correct commands. Normally you do not need to reset the scanner when this type of error occurs.
Flashing
Off
The communication procedure is wrong or time-out has occurred if a SCSI interface is used.
When this error occurs, turn the scanner off and then back on again to reset it.
If you are using the SCSI interface, turn off the computer first. Then, make sure you follow the proper SCSI power-on sequence. See Power-on sequence for instructions.
Flashing
Flashing
An error has occurred.
Make sure the scanner is connected to your computer properly. See the Start Here sheet for instructions on connecting the scanner to your computer.
Make sure the scanner software is fully installed. See the Start Here sheet for instructions on installing the scanner software.
Paper is jammed in the optional ADF. Remove the jammed paper from the ADF. See Paper Jams in the ADF.
Turn off the scanner and turn it on again. If the Error and Ready lights are still flashing, the scanner may be malfunctioning, or the scanner lamp may need to be replaced. See Other Software Technical Support for details.

The Scanner Does Not Turn On

Make sure your scanner’s power cord is securely connected to the scanner and a working electrical outlet.
Make sure the electrical outlet works. If necessary, test it by plugging in another electrical device and turn it on.

The Scanner Does Not Turn Off

Make sure the scanning software is not running.

You Cannot Start Epson Scan

Make sure the scanner is turned on.
Turn off the scanner and computer, then check the interface cable connection between them to make sure it is secure.
Use the USB cable that came with your scanner or that is indicated in USB Interface.
Note:
A USB cable is not bundled with the scanner in some areas.
Connect the scanner directly to the computer’s USB port or through one USB hub only. The scanner may not work properly when connected to the computer through more than one USB hub.
Make sure your computer supports USB. See Checking For Windows USB Support for instructions.
If you are using any TWAIN-compliant program, such as ScanSoft PaperPort, make sure that the correct scanner is selected as the Scanner or Source setting.
If you upgraded your computer’s operating system, you need to reinstall Epson Scan. Uninstall Epson Scan as described in Uninstalling Your Scanning Software, then reinstall it as described in the Start Here sheet.
For Windows only:
If you are using the SCSI interface, make sure the scanner’s SCSI ID and terminator are set correctly. See Setting Up the SCSI Interface for details on making these settings. If you have other expansion boards in your computer, make sure that their interrupt settings are not interfering with your SCSI board. See your computer’s documentation for details.
If you are using the SCSI interface, make sure the SCSI cable meets the requirements of the SCSI board in your computer. Refer to the documentation that comes with the interface board.
If you are using the SCSI interface, make sure the SCSI board in your computer is installed correctly.
If you are using the SCSI interface, change the scanner’s SCSI ID number to one that is not being used by any other SCSI device.
If you are using the SCSI interface, check the SCSI connection sequence and make sure the terminator switch of the end device on the daisy chain is set correctly.
Make sure your scanner’s name appears under Imaging devices without a (?) or an exclamation (!) mark in the Device Manager window. If the scanner’s name appears with one of these marks or as an Unknown device, uninstall Epson Scan as described in Uninstalling Your Scanning Software, then reinstall it as described in the Start Here sheet.

Checking For Windows USB Support

Do one of the following.
Windows Vista: Click and select Control Panel.
Windows XP: Click Start and select Control Panel.
Windows 2000: Click Start, point to Settings, and select Control Panel.
Click System and Maintenance and then System (Windows Vista) or double-click the System icon (Windows XP and 2000).
Do one of the following.
Windows Vista: Click Device Manager, then click Continue in the User Account Control window.
Windows XP and 2000: Click the Hardware tab, then click Device Manager.
Scroll down and double-click Universal Serial Bus controllers.
If a USB Universal Host Controller and USB Root Hub are listed, Windows supports USB.
Try scanning again. If your scanner still is not recognized, contact Epson for assistance. See Epson Technical Support.

Pressing the Start Button Does Not Start the Correct Program

Make sure Epson Scan is installed correctly.
Windows Vista and XP: Click the Events tab in your scanner’s Properties window and make sure Take no action is not selected. Also, make sure the Start Button is selected in the Select an event list box, and Start this program is selected. See Assigning a Program to the Start Button for details.

Windows 2000
:
Click the Events tab in your scanner’s Properties window and make sure the Disable device events check box is not checked. Also, make sure the Start Button is selected in the Scanner events list box, and the desired application is selected in the Send to this application list. See Assigning a Program to the Start Button for details.
Mac OS X: Make sure you are logged on as the user who installed the scanner software. Other users must first start Epson Scanner Monitor in the Applications folder and then press the Start button to scan.