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Maintenance and Troubleshooting / Problems and Solutions

Film Scanning Problems

You cannot scan transparent materials
You cannot scan film in the Full Auto mode or from the Thumbnail Preview
The colors of negative film preview images look strange
A ring-shaped stripe pattern appears in the scanned image

You cannot scan transparent materials

Try one or more of the following solutions:


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You cannot scan film in the Full Auto mode or from the Thumbnail Preview

When scanning film, EPSON Scan may be unable to detect the images, or may crop or group the images in an undesirable way, such as the following example.

Try one or more of the following solutions:


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The colors of negative film preview images look strange

Try one or more of these solutions in the EPSON Scan Settings:


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A ring-shaped stripe pattern appears in the scanned image

A ring-shaped stripe pattern (known as a Newton ring) may appear when you scan transparent materials. It may occur when the film is curled.

Set the film with the base side facing up and preview using the Thumbnail Preview; then reverse the previewed image by using the Mirroring button.


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Version 1.00E, Copyright © 2001, SEIKO EPSON CORPORATION