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Problem Solver

Paper Does Not Feed Correctly

Paper does not feed
Multiple pages feed
Paper jams
Paper is not ejected fully or is wrinkled

If one of the following problems has occurred, try the solutions listed for that problem.

Paper does not feed

Remove the stack of paper and make sure of the following:

After trying the solutions above, load the paper again. Make sure that you follow any special loading instructions that came with your paper. See also the paper handling section in this guide.


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Multiple pages feed


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Paper jams

Press the  maintenance button to eject the jammed paper. If the error does not clear, open the printer cover and remove all of the paper inside, including any torn pieces. Then, reload the paper in the sheet feeder and press  maintenance button to resume printing.

Note:
If you cannot remove a foreign object easily by yourself, do not use force and do not disassemble the printer. Call your dealer for assistance.

If your paper jams frequently, make sure of the following:


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Paper is not ejected fully or is wrinkled

Try one or more of these solutions:

Note:
Store any unused paper in its original package in a dry area. See Paper for specifications.


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