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Troubleshooting / Problems and Solutions

Film Scanning Problems

You cannot scan transparent materials
You cannot scan the film from the Full Auto Mode or the Thumbnail Preview
The colors of negative film preview images look strange
Newton ring appears in the scanned image

Note for Perfection 1270 users:
The Perfection 1270 does not support film scanning.

You cannot scan transparent materials

Try one or more of these solutions:

Loading and Setting Film on the Document Table


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You cannot scan the film from the Full Auto Mode or the Thumbnail Preview

When scanning film, EPSON Scan may be unable to detect the images, or may be trimmed or grouped in an undesirable way, such as the following example.

Try one or more of these solutions:

Loading and Setting Film on the Document Table


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The colors of negative film preview images look strange

Try one or more of these solutions in the EPSON Scan Settings:


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Newton ring appears in the scanned image

A newton ring is a ring-shaped stripes pattern that appears on the scanned image when you scan transparency materials. It may occur when the film is curled.

Set the film with the base side facing up and preview using the Thumbnail Preview; then reverse the previewed image by using the Mirroring button.


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Version 1.00E, Copyright © 2003, SEIKO EPSON CORPORATION