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Troubleshooting / Problems and Solutions

Error Indicator

If an error occurs, the scanner stops operating and the Start button light flashes red.

This indicates one of the following problems:

The fluorescent lamp needs to be replaced.

The scanner is turned on while the transportation lock is in the locked position.

The scanner is malfunctioning.

First, make sure the transportation lock is in the unlocked position, and check any installed options for problems. Next, turn the scanner off and then back on again. If this doesn't correct the problem, contact your dealer.

After the problem is cleared, unplug the power cord and the USB cable, and then plug them back in.

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