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Troubleshooting / Problems and Solutions

Scanner Operation Problems

The fluorescent lamp does not turn on.
The scanner does not scan.
Pressing a button on the scanner does not start scanning.
Pressing the buttons in a Mac OS X environment starts Classic mode
You cannot scan multiple images
You cannot select optional equipment (Film Adapter).

Problems you may have while using the scanner often involve the operation of your software and computer. Operation problems usually occur because of:

• Incorrect setup of the interface (see your Start Here sheet).

• Incorrect setup of your computer or software (see your Start Here sheet).

• Incorrect operation of your software (see your software documentation).

Also see the documentation that came with your computer and scanner for possible solutions.

The fluorescent lamp does not turn on.

• Make sure the AC adapter is connected to the scanner and the power cord is plugged into an electrical outlet.

• If the scanner does not receive any commands after 15 minutes, it turns off the lamp. The lamp will turn back on when you scan.

• While the scanner is connected to the computer with the USB cable, the scanner turns off when you turn off the computer, and turns on again when you turn the computer back on.

• While the computer is on, the scanner turns off if you unplug the USB cable, and turns on again if you plug the USB cable back in.

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The scanner does not scan.

• You cannot scan when the   Start button is flashing. Before scanning make sure the   Start button is on and the light is green.

• Your system may not work properly if you use a USB cable other than the one supplied by EPSON. Use the USB cable that came with your scanner.

• Be sure to connect the scanner directly to the computer's USB port. Your system may not work properly if you connect the scanner through any hubs.

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Pressing the button on the scanner does not start scanning.

Try these solutions:

• Make sure EPSON Smart Panel is installed.

• Windows XP:
  Click the Events tab in your scanner's Properties dialog box and make sure Take no action is not selected. Also, make sure the desired option is selected in the Select an event list box, and Start this program is selected.

• Windows Me, 98, and 2000:
  Click the Events tab in your scanner's Properties dialog box and make sure the Disable device events check box is unchecked. Also, make sure the desired option is selected in the Scanner events list box, and the correct application is selected in the Send to this application list.

• For Mac OS X users:

• When in Classic mode, the buttons are disabled. Quit Classic mode.

• Initially, only the user who installed the scanner software can scan using the buttons. Other users must start EPSON Scanner Monitor in the Applications folder before using the buttons for the first time. From then on, pressing a button will automatically start the application assigned to it.

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Pressing the buttons in a Mac OS X environment starts Classic mode

Try these solutions:

• Be sure to install the scanner software in the Mac OS X environment, and not in Classic mode.

• If EPSON Smart Panel has been installed in Mac OS 9, uninstall it and make sure EPSON Smart Panel is installed in Mac OS X.

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You cannot scan multiple images

Try these solutions:

• Position each photo at least 0.8 inches (20 mm) apart from adjacent photos.

• Make sure your application is able to scan multiple images at once.

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You cannot select optional equipment (Film Adapter).

• Make sure the integrated TPU or the (optional) Film Adapter is installed and connected correctly.

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