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Troubleshooting

Printouts are Not What You Expected

Incorrect or garbled characters
Incorrect margins
Inverted image
Blank pages print
Printed color differs from the color on the screen
A ruled line shifts
Printout has smears on the bottom edge

Incorrect or garbled characters

Try one or more of these solutions:

If you are using Windows NT 4.0, try to uninstall the EPSON Printer Port. Click Start, point to Programs, then point to EPSON Printers, and point to EPSON Printer Port Uninstall. Follow the messages on the screen.


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Incorrect margins

Try one or more of these solutions:

For Macintosh, check the settings in the Page Setup dialog box. Make sure they are correct for the paper size you are using.


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Inverted image

Turn off the Flip Horizontal setting in the Advanced menu for Windows, or Advanced dialog box for Macintosh.


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Blank pages print

Try one or more of these solutions:

For Macintosh, check the settings in the Page Setup dialog box. Make sure they are correct for the paper size you are using.


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Printed color differs from the color on the screen

Try one or more of these solutions:

Since monitors and printers produce colors differently, printed colors will not always match on screen colors perfectly. However, the above color systems are provided to overcome color differences.

The color of printout images can differ with media. Use the appropriate paper for your color printing requirements.


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A ruled line shifts

Make sure the print heads are not misaligned.

When bi-directional printing is made, the ruled lines will shift if the print heads are misaligned. Run the Print Head Alignment utility. See Using the Printer Utilities for Windows or Using the Printer Utilities for Macintosh.


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Printout has smears on the bottom edge

Try one or more of these solutions:

For paper other than EPSON's, register and select paper thickness in the SelecType mode. Make sure it is correct for the paper you are using. See SelecType Settings.


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Version 1.00E, Copyright © 2001, SEIKO EPSON CORPORATION