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Troubleshooting

Roll Paper Cannot be Cut

Try one or more of these solutions:

• Make sure that paper cutter cover is set correctly. See Replacing the Paper Cutter.

• Make sure that the Roll Auto Cut On is selected as the Paper Source on the LCD. Press the Paper Source button if necessary. Then press and hold the Paper Source button for 3 seconds. The printer cuts the roll paper.

• Make sure that Normal Cut, Single Cut, or Double Cut is selected as the Auto Cut in the printer driver. For Windows, see Making the Auto Cut setting. For Mac OS 8.6 to 9.x, see Making the Auto Cut setting. For Mac OS X, see Auto Cut.

• Cut the roll paper by hand if necessary. Check that the paper thickness of the roll paper loaded in the printer matches the paper specification (see Paper). If so, the paper cutter may be blunt and require replacement. See Replacing the Paper Cutter.

Note:

If you use roll paper other than Epson special media, see the user documentation included with the paper, or contact your supplier.

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